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      Built for better decisions

      Customer and Operations teams focus on fundamental business issues, managing risk, increasing revenues and controlling costs, which all organizations in all industries should address in order to flourish. We help companies identify risks and optimize operations that are used to support their strategic business objectives and financial goals. Organizations have a range of options to help them manage and improve performance, including process and control design, shared services models and outsourcing. Our firms’ Customer and Operations professionals seek to empower clients to make better business decisions, decisions that are at the heart of successful business transformation and change management efforts.

      Simon Townend
      Simon Townend

      Head of Advisory for The Bahamas, British Virgin Islands, and Cayman Islands

      KPMG in The Bahamas

      Customer and operations teams serve our firms’ leading clients in all industries.

      customer-and-operations

      Our professionals bring extensive experience and work collaboratively with clients, advising them on:

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      Optimizing overall internal supply chain costs

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      Globalization

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      Managing and reducing materials costs

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      Product design efficiency

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      Improving service to the customer experience

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      Reducing supply chain risk

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      In addition the customer and operations team can transform the business by helping clients think through:

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      Operations risk management

      • Supplier risk
      • Product portfolio risk
      • Process risk
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      Strategic cash generation

      • Working capital optimization   
      • Manufacturing strategy
      • Revenue management
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      Operational optimization

      • Rapid value procurement
      • Integrated supply chain planning      
      • Cost management and optimization   

      Our professionals bring extensive experience and work collaboratively with clients, advising them on:

      Rapid value procurement

      Focuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.

      Business integration

      Advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.

      Working capital management

      Designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.

      Customer management

      Provide insights into managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increasing customer retention and acquisition.

      Supply chain optimization

      Advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.

      Our services

      Our management consulting teams help clients put in place the right building blocks to operate more effectively by using accurate data, addressing business complexity, and driving meaningful change. By taking a holistic view of the organization, we support sustainable performance and long‑term value creation.
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      Our People and Change services help organizations align their people, culture, and capabilities with business strategy. We support leaders in managing change, developing talent, designing effective organizations, and optimizing HR functions, enabling workforces to adapt, engage, and perform in an increasingly complex business environment.
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      Our Digital and IT Advisory services support organizations as they navigate technology change and digital transformation. We help align technology investments with business objectives, modernize IT environments, manage risk, and build secure, scalable digital capabilities that enable efficiency, innovation, and long‑term value.
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      Data and Analytics services help organizations turn data into insight and insight into action. We support clients in developing data strategies, strengthening governance, and applying analytics to improve decision‑making, performance, and transparency, helping organizations use data confidently to drive meaningful outcomes.
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      Our people

      Simon Townend
      Simon Townend

      Head of Advisory for The Bahamas, British Virgin Islands, and Cayman Islands

      KPMG in The Bahamas

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