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      Enterprise Applications

      We help organizations transform core enterprise platforms—such as ERP, procurement, and IT service management—through proven methodologies and strategic partnerships with leading technology vendors, ensuring seamless integration and optimized performance. 

      Business Application Unit’s core services may be found below: 

      • ERP Technology
        • ERP implementation– Digital implementation capabilities, utilizing top tier Microsoft ERP Systems D365 Business Central and D365 Finance and Operations as well as Microsoft’s ecosystem such as PowerApps and Power BI. 
        • Project Management/ Support in ERP implementations – Comprehensive project oversight and support to ensure successful, timely, and value-driven ERP delivery. 
        • Diagnostics – Provides an assessment and evaluation across ERP supported functions to identify improvement opportunities, business case value, evaluate solution’s design as well as pain points.   
      • Procurement Transformation
        • Diagnostics & Target Operating Model –Assessing procurement performance and designing future-ready operating models. 
        • Procurement Custom Apps – Developing tailored applications to address procurement operations daily challenges, optimize processes and enhance value realization. 
        • Digital platform enablement – Digital implementation capabilities partnering with leading software providers to digitize the Procurement value chain. 
        • Strategic Sourcing – Designing tailored category-specific strategies to drive savings and unlock untapped value. 
        • RFX Management – Managing the full RFI-RFP-RFQ lifecycle, from preparation and documentation to evaluation and supplier selection. 
        • Category & Supplier Segmentation – Analyze organization’s spending by classifying suppliers and categories to enhance transparency, reduce disruptions and shape the risk management framework. 
      • Service Now
        • Process & Workflow Assessment – Evaluate current workflows and identify automation opportunities across IT, HR, Finance, Procurement, and Risk. 
        • Implementation & Enablement – implement and configure ServiceNow modules in multiple domains, enabling end-to-end workflow automation and process excellence.
        • IT Transformation – ITSM, ITOM, ITAM, Strategic Portfolio Mgmt, CMDB & CSDM alignment. 
        • Security & Risk – Integrated Risk Mgmt, Business Continuity, ESG & Compliance modules. 
        • Human Resources – HR Service Delivery, Workplace Experience, Talent Development workflows. 
        • Customer & CRM – Case Management, Field Service, Customer Service Management. 
        • Finance & Supply Chain – Sourcing & Procurement Ops, AP Automation, Supplier Lifecycle Operations. 
        • App Development – Custom workflow apps through App Engine & App Engine for ERP. 

      Customer Technology

      We reimagine customer journeys by delivering seamless, personalized digital experiences across every touchpoint. Leveraging advanced solutions such as CRM, Customer Data Platforms (CDP), Marketing Automation, and intuitive UI/UX design, we help organizations elevate customer satisfaction, strengthen loyalty, and maximize lifetime value. 

      Customer Technology’s core services are outlined below: 

      • CRM Sales & Service
        We enable a true Customer 360 strategy by streamlining sales processes, optimizing order management, and enhancing service operations. Our approach includes implementing Contact Center as a Service solutions and ensuring seamless integration and data migration, creating a unified platform that drives efficiency, improves customer engagement, and supports end-to-end lifecycle management. More specifically, we transform outdated CRM platforms into intelligent, connected ecosystems and:  
         
        • Unify customer data. 
        • Accelerate sales and service with AI-powered insights, automation, and guided workflows.  
        • Reduce operational costs and increase agility with cloud-native, scalable CRM platforms.  
        • Drive innovation with low-code tools and extensible tailored AI agents. 
      • Personalization & Loyalty

        Create meaningful customer connections through advanced personalization and loyalty strategies. Our services include campaign and loyalty program design, omnichannel journey orchestration, and data-driven segmentation powered by Customer Data Platforms (CDP). By leveraging machine learning models, robust reporting and analytics, and compelling templates and copywriting, we enable organizations to deliver tailored experiences that drive engagement, retention, and long-term value. In a nutshell, we transform customer data into personalized experiences and offer:  

         

        • Omnichannel Journey Orchestration Coordinated customer experiences across email, SMS, push notifications, etc.   
        • Personalization Strategies and Customer Data Platforms(CDP)  
        • Customer Journey Analytics and insights into customer paths.  
        • Loyalty Program Architecture and Design including point systems, tier structures, rewards catalogs, and redemption mechanisms. 
      • Digital Experience Platforms

        We design and deliver engaging digital experiences through a comprehensive approach that combines UX/UI design, product vision, and roadmap development. We create intuitive user and process flows, wireframes, and prototypes to ensure seamless functionality. Our capabilities include mobile and web development, e-commerce portal implementation, CMS configuration, and digital asset management (DAM), enabling organizations to build scalable, user-centric platforms that drive engagement and growth. To succeed in the above, we offer:

         

        • UX/UI Design and User Experience delivering intuitive digital experiences.  
        • Mobile-First Development and Responsive Design.  
        • Headless CMS Architecture and Content Management (omnichannel delivery and integration with existing systems)  
        • Centralized repository for managing, organizing, and distributing digital content.  
        • Enterprise-grade infrastructure supporting millions of users. 
      • Conversational AI & Agents

        We empower organizations with intelligent, human-like interactions through a strategic approach to Conversational AI. Our services include agentic strategy development, use case discovery, and AI workflow orchestration to ensure seamless integration across business processes. We prioritize Responsible AI by implementing robust policies and governance frameworks, while supporting change management and establishing Centers of Excellence (CoE) to drive adoption and long-term success. Our approach includes embeding intelligent agents across front, middle, and back-office functions and: 

         

        • Incorporate intelligent agents into business processes to automate, guide, and optimize.  
        • Accelerate time to value with rapid prototyping, low-code integration, and MVP delivery.  
        • Improve decision-making with real-time insights and contextual recommendations.  
        • Enhance security and trust through robust AI governance.  
        • Drive continuous improvement with performance monitoring and CoE support. 

      SAP Technologies

      In today’s fast-paced and competitive business environment, organizations need solutions that drive efficiency, scalability, and innovation. SAP delivers exactly that, offering a comprehensive platform designed to transform and streamline operations. With end-to-end business process integration, it unifies finance, procurement, sales, production, and HR on a single platform. Its reliability and scalability ensure globally proven performance that supports growth for businesses of any size. Through performance optimization, SAP leverages automation, analytics, and real-time data to enable smarter decisions and cost reduction. Enjoy flexibility with cloud and on-premises options, adapting seamlessly to your business model and technology needs. Backed by a strong ecosystem and support, including certified partners, continuous updates, and industry best practices, SAP is the trusted choice for sustainable success. 

      Key Services provided by KPMG around SAP Technologies are outlined below: 

      • Comprehensive S4 Hana Services

        Our S/4HANA offerings provide businesses with the flexibility and performance they need to thrive. We deliver cloud solutions with both private and public cloud options, ensuring adaptability to diverse business requirements. For organizations seeking full control and optimal system performance, we also offer on-premise deployments. Additionally, our services include tailored integration and support, enabling seamless integration, customized solutions, and dedicated assistance to maximize value and efficiency. 

      • Unlocking Value with Business Technology Platform (BTP)

        SAP Business Technology Platform (BTP) empowers organizations to innovate and operate with agility. Its advanced integration capabilities streamline workflows and connect diverse systems, enabling efficient process automation and seamless data flow. With custom development flexibility, side-by-side development supports tailored solutions, allowing businesses to adapt quickly to changing needs and drive innovation. Additionally, insightful analytics through SAP Analytics Cloud transforms raw data into strategic knowledge, delivering actionable insights that enhance decision-making and business performance. 

      • Seamless SAP Upgrade

        We ensure a smooth transition from SAP R/3 and ECC to S/4HANA, minimizing disruption to ongoing operations throughout the migration process. Our approach prioritizes data integrity and continuity, leveraging proven methodologies to safeguard critical information and maintain business stability. Beyond migration, clients gain access to enhanced capabilities and expert support, benefiting from improved system performance, new features, and guidance at every stage of the upgrade journey. 

      • Comprehensive SAP Concur Services

        We provide end-to-end implementation of SAP Concur, managing the complete setup to streamline expense and travel management and boost overall business efficiency. Our team offers ongoing support and training, ensuring users maximize adoption and platform performance through expert guidance. Additionally, we deliver system integration and customization, aligning SAP Concur with your unique processes for seamless operations and tailored functionality. 

      • Empowering HR with SAP SuccessFactors

        SAP SuccessFactors transforms human resources by delivering streamlined, cloud-based talent management tools that simplify recruitment, payroll, and the overall employee experience, making HR processes efficient and user-friendly. Through seamless integration, our services enable smooth communication across HR functions, allowing organizations to track performance and analyze workforce data effortlessly. By optimizing productivity and fostering growth, SAP SuccessFactors empowers businesses with innovative HR solutions that drive efficiency and support long-term success. 

      Contact

      nikos maniatis
      Nikos Maniatis

      Partner, Head of Technology and Transformation

      KPMG in Greece