To bridge the gap between innovation and execution, companies are turning to managed services to quickly unlock the value of artificial intelligence (AI).
Going beyond simple cost-cutting, the model is helping leaders bypass tech debt and talent gaps to scale AI for digital transformation.
Learn more in the latest KPMG Managed Services Outlook Survey, featuring research and analysis by IDC, which explores this and other shifts in the market’s approach to managed services.
The survey shows that progressive companies use managed services as a strategic engine for rapid innovation. Among the key topics:
To move fast and stay resilient, modern companies are using managed services to translate AI from a talking point to strategic advantage. Will you be one of them? See key considerations in the report.
The KPMG Managed Services Outlook 2026 is based on a survey of 1,224 senior leaders at large global organizations who are directly involved in managed services decision‑making. The survey covers 12 countries, with representation balanced across key regions: 40 percent from Europe, the Middle East, and Africa (EMEA); 27 percent from Asia-Pacific (ASPAC); and 33 percent from the Americas.
Respondents span 11 major industries, including asset management; banking and capital markets; energy, utilities, and natural resources; food, drink, and consumer packaged goods; healthcare (payer and provider); insurance; industrial manufacturing; life sciences; retail; and technology, media, and telecommunications.
All organizations surveyed report annual revenues above US$100 million, with the majority falling between US$1-10 billion.
In addition to the quantitative survey, this report incorporates qualitative insights from IDC, including perspectives drawn from in‑depth interviews with ten additional senior leaders, enriching the analysis with practical, real‑world context.
