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Does your organisation have complicated and administrative-heavy processes? Or have you ever been on ITSM training and felt you didn’t get the practical value out of it? Join us for an insightful webinar where we explore how FitSM serves as the essential glue in your Service Integration and Management (SIAM) adoption journey.

In the fast-paced world of corporate dynamics, efficiency is the key to success. Organisations often grapple with the challenge of implementing effective IT Service Management (ITSM) processes that strike the right balance between practicality, holistic overview and industry standards. In this webinar, we will present the key aspects of FitSM that contribute to seamless integration of service providers and ensure effective governance.

During this webinar, KPMG will through a client use case demonstrate how requirements within FitSM processes play a crucial role in aligning the deliveries of service providers. Learn how FitSM and ServiceNow contribute to robust governance, ensuring a well-organised and efficient SIAM framework.

Additionally, we'll discuss how FitSM simplifies the necessary levels of control and collaboration required for a successful adoption of SIAM. Gain valuable insights into how the FitSM framework can be easily tailored to meet the specific needs of your organisation, providing a solid foundation for your SIAM practices.

What is FitSM?

FitSM is a back-to-basic approach to service management that breaks free from the clutches of heavy, cumbersome processes, offering a streamlined solution that is as practical as it is powerful. FitSM is THE free and lightweight standards family, offering a solution for organisations seeking effective ITSM.


  • Mats Erik Berger, Director, NextGen Operations, KPMG P/S

Practical information

Note: The webinar will take place in English

Date: Wednesday, 21 February 2024

Time: 15.30 - 16.00

Location: Zoom - sign up to receive a link here



If you have questions about the webinar, please contact Mats Berger via the contact form.

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