Organisations working with Robotic Process Automation (RPA) often find it challenging to measure operational performance. A common solution is to implement custom and labour-intensive BI solutions or tools like Optomo. However, even with these tools, it can be difficult to identify and implement definite actions based on the results.
Additionally, operational metrics are rarely shared between different companies, resulting in organisations lacking insight into whether their operations are performing up to their potential - better, worse, or on par with the industry average.