Transformations are only successful if they are supported by the people in the organisation. Our Organisational Change Management division supports organisations in shaping change processes holistically - strategically sound, effectively implemented and sustainably anchored.
Whether restructuring, technological transformation or cultural change: we create acceptance, reduce resistance and involve employees and managers in a targeted manner.
Typical challenges in change:
- Resistance and uncertainty in the team
- Lack of or inconsistent communication
- Unclear goals and roles in the change process
- Lack of resources or leadership support
- Uncoordinated cultural and structural changes
- Lack of a "people case" to derive personnel-related measures
Anna Richter
Partner, Performance & Strategy, Head of People & Change
KPMG AG Wirtschaftsprüfungsgesellschaft
Our approach - change that works
With a structured change management framework, we help companies to make change measurably successful - from the initial stakeholder dialogue to the long-term integration of new ways of working. Our internationally proven "Make It" approach combines change processes with a clear focus on communication, empowerment and cultural change.
Our core elements are:
Fields of application
Our change approach can be applied across all industries - including technology transformations, the introduction of GenAI, ESG initiatives, reorganisations, M&A processes, agile transformations and the further development of leadership and corporate culture.
Unlocking GenAI Potential
Generative AI is fundamentally changing working methods - but its successful introduction often fails due to a lack of acceptance and unclear benefits. With our integrated change approach, we support companies in the introduction and scaling of GenAI. We strengthen understanding, promote participation, develop the people case and create the basis for sustainable application - both culturally and organisationally.
Technology Transformation
Technology projects such as S/4HANA or D365 entail far-reaching changes. Our change management approach - embedded in KPMG Powered Enterprise - ensures that transformation goals are achieved, employees are involved and changes are firmly anchored. With industry-specific expertise, we provide systematic support across all project phases.
ESG & Sustainability
ESG initiatives not only require new processes - they also demand cultural change. We support companies in operationalising ESG goals through targeted change management, involving employees, reducing resistance and anchoring sustainability in a measurable way.
Restructuring & Deals
Whether a merger, takeover or restructuring - change management provides orientation in uncertain times. We provide support with targeted communication, clear role clarification, efficient use of resources and measures for cultural integration. This is how we ensure acceptance and implementation - throughout all phases.
Organisational development & cultural change
Change needs structure and participation. We design OE and cultural processes with a methodically sound approach that strengthens managers, activates employees and anchors new behaviours in everyday life - for a culture that enables change.
Agile Transformation
Agility is more than a methodology - it is a mindset. We support companies in the introduction of agile working methods through targeted training, change coaching and cultural development. Our expertise ranges from Scrum and Kanban to agile scaling - practical and effective.
Change & Innovation
Innovation needs structure and the courage to change. We create an innovation-friendly environment, promote networks of ideas, support the introduction of new processes and strengthen the role of management as a driver of innovation. In this way, innovation becomes an integral part of the company's DNA.
Funktional Transformation
Transformation projects in functions such as finance, procurement or sales require targeted change management. We support companies in the implementation of new objectives, the involvement of relevant stakeholders and the sustainable anchoring of new ways of working - efficiently, focussed and effectively.
Effective change management helps companies not only to adapt, but also to utilise opportunities and secure competitive advantages. Resistance is reduced, communication within the company is improved, there is increased acceptance of the change and a changed corporate and management culture - with KPMG as a partner, change succeeds - in a structured, human and future-orientated way.
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Frédéric Pirker
Partner, Performance & Strategy, Enterprise Performance
KPMG AG Wirtschaftsprüfungsgesellschaft
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