We provide the specialized expertise, proven benchmarks, and strategic resources necessary to transform both core and non-core processes across your enterprise.
We provide solutions in operations management, outsourcing and optimization across the following areas
Procurement
Supply Chain
Customer Service
HR
Back Office
Transformation
Business Services Strategy
Operational Excellence (OE)
AI Journeys
Transition Management
Process Governance Framework
Continuous Improvement (CI)
Challenges we can help you solve
Struggling to prepare for or execute transformation programs and system implementations effectively?
Do you want to maximize your processes with the help of AI?
Are you experiencing gaps in people, skills, or capabilities?
Is your business currently merging with
or acquiring a new company, entity,
or business line?
Planning a change to your target operating model?
Do you have specific cost-reduction objectives to meet?
Does your strategy involve
centralizing processes, teams,
or systems?
Perhaps your processes have become overly complex or poorly structured?
Faced with quality issues in internal or third-party services?
How We Help
Strategy & transformation
We define the most suitable service delivery model for the organization.
- Business Services / GBS Strategy
- Service Design / Redesign
- Make-or-Buy Decisioning
- High-Level Operating Model Design
- Target Operating Model (TOM)
- Transition / Transformation Blueprint
- Process Governance Framework
Implementation & standardization
We harmonize and optimize processes, making them measurable, scalable and ready for managed delivery.
- Process Assessment, Harmonization & Standardization
- Customer Approach Transformation
- Operational Excellence
- Automation / AI / RPA Readiness
- Change & Culture Management
- Transition Management
- AI journey implementation & Adoption
Managed Services
We run GBS as a mature, measurable and value-driven service provider and trusted partner.
- Secure a seamless and reliable Service Delivery Model
- Deliver actionable Customer Intelligence and Business Insights
- Drive continuous improvement across all operations
- Leverage advanced analytics to inform strategic decisions
- Optimize performance management and operational tracking
- Ensure robust service governance and compliance
- Apply deep process expertise to solve complex challenges
- Navigate complex legislation and regulatory requirements
Zuzana Břicháčová Šušotová
Associate Director, Advisory – Strategy & Performance
KPMG in the Czech Republic