Sustainability strategy
GRI 2-22 | 2-23 | 2-24
KPMG's approach to sustainability and social responsibility emanates from issues that are key to our current and future business performance. As a result, social responsibility activities have become an integral part of all our departments.
We build on ethical and transparent conduct
We ourselves prefer to do business in a pleasant and friendly environment. Our services guarantee the following principles:
- We lead by example and support market transparency and ethical behaviour with all means available to us.
- We openly communicate with all our stakeholders.
- We focus on quality, as for us it is not an abstract concept but instead the result of the procedures, processes, and integrity that we apply when providing services to clients.
- With its ethical character, our business contributes to a significant increase in the transparency of the Czech entrepreneurial environment.
We help everyone, not just businesses, to operate responsibly and sustainably
With our expert knowledge and competence, we contribute to the advancement of society.
- We help non-profit organisations and social businesses make their activities more effective and gain more time and space for their important charitable work.
- We perceive expert volunteering as another tool for the development and education of our employees.
- We support responsible and sustainable entrepreneurship, not just among younger generations.
Our employees are essential to us
That is why we take care of them and develop their potential.
- We regard each of our employees as a unique individual who has joined us to grow on a professional and a personal level.
- We take care of them by assisting them in their personal development and endeavouring to create an inspiring working environment, also through activities focusing on sustainable development.
We strive to minimise the impact of our activities
We monitor our carbon footprint and actively work to reduce it.
- We aim to function in an environmentally sound manner. We incorporate responsibility principles into all our operative functions.
- Social businesses and non-profit organisations are integral links in our supply chain.
Making sustainable development goals (SDGs) our own
GRI 2-24
As a knowledge and skills organisation, our greatest contribution is in education. We perceive ensuring equal access to inclusive and quality education and promoting lifelong learning for all as a common factor in all 17 goals. Access to quality education is a key prerequisite for a high standard of living and helps combat inequality and instability in society. With our internal and external programmes, we contribute to the development of education and literacy in Czech society and deepen the knowledge and skills of our employees, all the while contributing to the gradual fulfilment of other sustainment goals.
Key topics of our dialogue with stakeholders
GRI 2-29 | 3-1 | 3-2 | 3-3
We continuously address our activities’ impact on society, the economy, and the environment. We maintain contact with stakeholders and work with them on a range of important sustainability issues.
Clients
Client satisfaction is key for us, and building long-term client relationships based on mutual trust is one of the pillars of KPMG's business strategy. To this end, we continuously strive to improve our services and have introduced Client Insights, a new approach to customer satisfaction management, which we use to gather feedback from clients. We use two tools: engagement evaluation and collaboration evaluation, through which the engagements' partners personally gather clients' impressions.
We also organise professional events for clients to discuss and gather feedback outside of standard collaboration.
We actively communicate through our website and social networks. We also publish Marwick. magazine for KPMG clients and supporters.
Methods of communication include face-to-face meetings, professional conferences, our website, social media, newsletters, surveys, and studies.
Employees
We are in constant dialogue with our employees through internal communication channels, employee events, and numerous training sessions. We also form project groups and organise departmental or cluster meetings.
As part of our annual satisfaction survey, we determine the needs and opinions of our people.
We also get feedback from employees through appraisals, where they can discuss their achievements, plans for the future, and how KPMG can support them with their manager.
Communication methods include an annual firm-wide employee satisfaction survey (GPS), regular performance reviews and employee development planning, project and cluster meetings or departmental meetings, intranet, an online magazine, social events.
Potential employees
We participate in job fairs and cooperate with colleges and universities.
We actively communicate on social media and recruitment sites.
Method of communication include job fairs, in-person interviews, social media and websites.
Former employees
We love to keep in touch with our former employees and are interested in where their career paths have taken them since they decided to move on to another employer.
We prepare information materials for them, communicate with them via social networks and newsletters, and meet them at alumni parties.
Methods of communication are newsletters, social networks, face-to-face meetings.
Regulators and professional organisations
We meet regularly with representatives of regulatory and administrative bodies and other professional groups. For some, we organise professional conferences and other events.
Methods of communication include regular meetings and professional conferences.
The public and the media
With journalists, we communicate about our processes, services, and visions, inform them about our results, and respond to their questions. We provide them with expert opinions on a variety of topics close to our business.
We issue press releases, expert articles, and commentaries, and hold press conferences and personal meetings with media representatives.
We provide professional training for non-profit organisations and invite them to join our mentoring programme.
Methods of communication include press releases, expert articles, personal meetings, our website and social networks, expert lectures and conferences, training and mentoring for the non-profit sector.
Suppliers
We meet regularly during business meetings.
Methods of communication include business meetings and supply evaluations.
