KPMG global tech report 2024

Beyond the Hype: Balancing speed, security and value

As tech innovation opens endless potential, tech leaders are afraid of falling behind. This can lead to the temptation to make hurried decisions, which may prove misguided, risky and expensive.

There needs to be a balance between keeping up, and applying a strategic approach to extracting genuine value from tech. It’s essential to navigate the hype through evidence-based decisions, deliver solutions that are resilient, and when scaling new tools such as AI, to do this safely and responsibly.

This year, the KPMG global tech report 2024 – Beyond the hype: balancing speed, security and value, researched how tech execs are achieving this mix. The report harnesses insights from 2,450 tech professionals from 26 countries and 9 industries, from organizations valued at US $100 million and over.

Read the full report to find out what tech execs are thinking and planning.

Key themes

Identifying value amid the hype

With the relentless pace of change and the fear of missing out (FOMO), decision makers need to resist the hype and pursue a measured, strategic approach to investment.

Optimizing value through evidence-based decisions

Make value-driven decisions with traceability and evidence, by incorporating insights from stakeholders, customers, employees and partners, while adopting an always-on approach to performance management, to help optimize value with confidence.

Delivering resilient solutions

Data capabilities are maturing, but unlocking more value from tech requires repositioning them as a core competency for the organization, backed up by security and governance.

Scaling AI with confidence

Many organizations are starting to reap rewards from AI, but generating value at scale remains a challenge.

Seven tips to help gain value from tech investment

While a desire to progress and outpace your competition is healthy, do not let this boil over and distort your judgment. Rather than blindly following the herd, anchor decisions in your organization’s strategic objectives and look for tangible primary evidence of the right path to take.

Align stakeholders around a clear definition of success that cascades into a set of tangible metrics. Adopt an “always-on” approach to performance management and continuously monitor and adjust metrics in accordance with internal and external changes. These steps can help the organization to confidently make decisions and deliver the value promised.

Embrace structured technical debt management. Establish clear remediation plans and robust architecture principles to contain and rationalize the technology landscape.

Innovation is not restricted to new technology. Explore new ways to collaborate, co-invest and share risk with your chosen partners. Use their networks to gain access to the latest technology and inventive ideas from around the globe.

Strive to ensure solutions are secure by design and embed trust and security assurance from the outset. Design, build, deploy and use AI and emerging tech solutions in a responsible and ethical manner so your organization can accelerate value with confidence.

Establish a robust data management framework that combines data, people, processes and policies to help ensure information is reliable, relevant and appropriately used. Drive a shared understanding across the organization of how to harness data more effectively to support rapid and informed decision-making.

Test your workforce competence and sentiment on AI, and use this to determine the best way to bridge knowledge gaps, facilitate continuous learning and encourage cross-functional collaboration.

KPMG global tech report 2024 – Beyond the hype: balancing speed, security and value

Drawing on KPMG professionals’ experience and the findings of this new research of 2,450 tech execs from 26 countries and 9 industries, explores how high performers stand out in their tech investments.

KPMG global tech report 2024 – Beyond the hype: balancing speed, security and value