Smart spend happens

Our client’s poor user experience of their existent Procurement system led to over-reliance on their operational buyers. The processes designed to complement that system did not provide the expected efficiencies.

• Inefficient and complicated P2P processes resulted in large volumes of maverick buying behaviours.
• Ineffective and highly manual invoice approval process led to large volumes of invoice exceptions and matching activities.
• Absence of automated analytics tools to monitor contract utilization and to facilitate strategic sourcing activities.

• Approached the project using the design thinking process – process design and implementation revolved around improving the user’s experience.
• Designed the future-state procure to pay (P2P) process:
  • Design and customise Coupa for country specific business processes, e.g. China specific tax-receipt (Fapiao) handling process.
  • Evaluate client’s data flow complexity, and design the integration strategy and data flow requirements with Coupa and client IT team.
  • Developed training and communication strategies to assure smooth transition to the new processes and new system.
• Develop and execute supplier enablement plan to complete supplier onboarding to Coupa (more than 200 suppliers); specific activities include Punch-out Supplier Integration (JD.com and Office Depot).

• Standardised and optimised procure-to-pay processes, which are realised through Coupa, covering 100 entities in China and U.S. branch, more than total of 1000 users.
• Improved user experience and the efficiency of P2P processes.
• Enabled more than 200 suppliers on Coupa at the time of Go-Live, and equipped the client with the capability of supplier enablement.
• Transformed and redefined the procurement’s operational roles and structure in transition to establishing a corporate shared service centre.