The pandemic has forever changed the way financial services institutions do business. Confidence levels have remained fairly consistent since last year, with a strong connection to organizational purpose building confidence in the industry’s growth. We’re also seeing that driving the right culture, values and employee engagement is as important as driving financial performance.
These are among the top themes emerging among banking executives surveyed for the KPMG 2021 CEO Outlook. This annual publication, which includes interviews with CEOs from some of the world’s most significant businesses, provides a unique snapshot of the views of more than 1,300 CEOs in 11 countries and key industries. The following draws on the perspectives of 135 bank CEOs and offers a lens on how today’s connected bank CEOs are plugged-in, people-first and purpose-led.