COVID-19 has been a catalyst for digital transformation. It has compelled organizations, regardless of their operating model, to immediately leverage new technologies and ways of working. Organizations now need to imagine their future, and position themselves for the new reality.
say they’ve accelerated their digital transformation strategy as a result of COVID-19
say they’ve increased their digital transformation budget as a result of COVID-19
We can help you harness technology to build a connected enterprise. That's an enterprise where your front, middle and back offices are aligned. An enterprise where you're more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to seize opportunities as they arise.
KPMG Connected Enterprise is our digital transformation approach, it’s industry-specific, and customer-centric. It focuses every critical process, function, and relationship of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world.
KPMG-commissioned research by Forrester Consulting revealed that the most successful organizations invest in eight capabilities and double their impact:
KPMG Connected Enterprise offers a sustainable, risk-optimized route to achieving customer centricity, from strategy through execution, which helps organizations achieve the following:
- generate business value at every stage of the transformation journey
- build an insights-driven, digital and customer-centric business
- align and empower your workforce to perform in an agile organization
- engineer secure architectures to enable agile, high-speed innovation.
KPMG-commissioned research by Forrester Consulting revealed that the most successful organizations invest in eight capabilities (PDF, 185.8 KB). These capabilities span all attributes of the customer experience, resulting in a connected organization that goes beyond cross-channel interactions.
Organizations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.
You can discover how connected your organization is by using our diagnostic tool. It assesses you against industry best practice and highlights the opportunities and challenges that may affect your ability to become a connected enterprise.