Integral to business success, technology is now expected to be a true strategic partner to the organisation. However, adapting to a modern technology landscape and quickly gaining value from new technology is not simple. Investment should be prioritised, costs have to be managed and risks must be mitigated. Emerging organisational needs, such as facilitating AI adoption, enhancing digital services, meeting regulatory obligations and improving resilience, are also key priorities.
With our extensive experience in technology strategy development, technology architecture design, IT operating models and orchestrating functional and technical transformations, we provide the expertise, skills and support to help clients make complex strategic technology decisions and seize innovation opportunities arising from emerging technologies.
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How we help turbocharge your tech
Client case studies
This leading insurer experienced significant growth through acquisitions over the years, leading to a complex technology landscape with legacy systems and limited integration or data sharing across its multiple lines of business. To support their growth objectives and streamline operations, we collaborated with the client to develop a future target state architecture and defined strategic work packages to enable them to advance their growth agenda while unifying their operational ecosystem and achieving the desired outcomes of the organisation. Having reached their key milestones, the client has engaged us to support the delivery of their work packages. We collaborate closely with our delivery teams to ensure a seamless transition, enabling the successful implementation of key initiatives and driving measurable outcomes, seamlessly bridging strategy to execution for our clients.
A challenger bank aimed to enhance its product portfolio by introducing a card facility to provide customers with quicker access to funds. We conducted a thorough market scan of local card issuers and evaluated them using our payments capability model. Collaborating closely with the client, we identified the specific capabilities to be managed by potential providers and those to be retained with the bank to strengthen and maintain customer relationships. This approach allowed us to identify the optimal partners to support the client in bringing their card offering to market as efficiently as possible.
In response to significant industry growth pressures, this utility company was experiencing difficulties in building its workforce to address growing demand. KPMG was engaged to perform a whole-of-organisation review on the use of technology and to develop an AI-first technology strategy to deliver a step-change shift in the way the organisation delivered services. We formed a multidisciplinary team of energy utility experts, technology and engineering professionals, supported by global AI thought leaders, to collaborate with the client through the identification and definition of priority technology initiatives. With a deep focus on generation of business value, the result was an implementable plan that set the agenda of investment for the organisation over the next five-year period and enabled the organisation to scale at pace without significantly growing its workforce.
This organisation, a regulator and provider of workplace compensation insurance, faced a complex and fragmented technology environment, with many platforms nearing end-of-life, increasing operational risk and cost. There was no unified strategy to guide the transition from legacy systems to a modern, fit-for-purpose technology landscape. KPMG was engaged to help the client develop a comprehensive technology strategy aligned with its corporate objectives and future ambitions. KPMG’s work set a clear technology direction by establishing a three-year roadmap with detailed initiatives, prioritised by impact and feasibility. We defined guiding principles for technology investment, including ‘integrated by design’, ‘strategic modernisation’, and ‘data-driven decision-making’; and, in collaboration with the leadership team, aligned technology programs with the corporate strategy.
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Frequently asked questions
We offer objective, grounded, vendor-agnostic advice focused solely on our client needs, leveraging cutting-edge innovation labs and a global network to scout, develop, and apply emerging technologies like AI, IoT, and cloud solutions. This ensures recommendations are forward-looking and designed for sustained business value, not just the latest trends.
With our extensive experience in technology strategy development, technology architecture design, IT operating models and orchestrating functional and technical transformations, we provide the expertise, skills and support to:
- anticipate potential impacts and seize innovation opportunities arising from emerging technologies
- land complex strategic technology decisions at an enterprise, domain and program level
- understand the architectural implications, investment required and trade-offs across the transformation lifecycle
- uplift capability, transform the IT function and adopt modern practices, enabled by leading technologies and tools
- develop business cases and optimise spend to unlock funding, providing a pathway for investment.
Emerging tech can drive competitive advantage. It can also introduce significant risk and rapidly erode value and trust, if not managed carefully. Anticipating the potential impact to industries, avoiding the hype and shaping investments is critical. Our services include:
- scanning and scenario planning
- future of sectors and ecosystems
- product and service innovation
- digital strategy and experimentation.
We have built and deployed proprietary AI-driven analytics and automation to rapidly assess complex environments, assess the current situation, evaluate options, forecast outcomes and surface risks early. We use a range of tools to support the delivery of these services, while drawing on the experience from our local and global practitioners.
With over 20,000 technology professionals worldwide, we draw on deep cross-border sector experience, best practices and market intelligence from every region. In practice, this can range from forming engagement teams with a diverse mix of individuals across geographies, to directly connecting you with sector and technology leaders in other markets. Collaboration across our network allows clients to benefit from the latest technology insights, regulatory knowledge, market trends and architecture strategies.
KPMG regularly leads technology and digital strategy and architecture projects for organisations across a range of sectors such as banking, insurance, superannuation, government, education, defence, manufacturing, retail, energy and utilities. Our clients range from ASX 100 and Fortune 500 organisations such as leading telcos, banks, super funds and retailers, to global payment fintechs and central banks across the Asia-Pacific, defence, advanced manufacturing organisations, higher education institutions and all levels of government. We pride ourselves on bringing a deep understanding of the sector(s) our clients operate in, augmented by cross-sector insights, learnings and experiences.
KPMG combines deep sector knowledge with a multidisciplinary approach that integrates and frames technology investments and decisions within the wider broader business strategy – we are business value led. We use global frameworks and accelerators through our proprietary consulting Velocity platform, tailored to each client’s objectives. Our methodology delivers value quickly while ensuring decisions and outcomes are business aligned.
In addition to strategic advice, we help clients build their capability through stakeholder and engagement collaboration, engagement workshops that foster ownership, tailored training, and co-development, ensuring strategies, new technologies, architecture methodologies and delivery practices are understood, adopted and sustained. Our knowledge-sharing and capability-development model draws from both local and global experience, strengthening clients for future technology transformation and digital innovation programs.