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      Unlock productivity, customer engagement and high-performance operations

      In today’s high-pressure business environment, operational leaders are expected to deliver more – with greater speed, precision and consistency – while managing costs and maintaining service quality. Yet many organisations face more demanding customer expectations, fragmented workflows, legacy systems and uneven performance across teams. Operational Excellence is designed to meet these challenges head-on.

      This offering empowers clients to transform their operations through tailored process design, proven continuous improvement methodologies like Lean and Six Sigma, and the effective use of digital tools. Whether the goal is to scale for growth, boost productivity, or elevate control standards, Operational Excellence helps build scalable, resilient processes that drive performance and embed a culture of sustainable improvement.



      Service offerings

      KPMG provides the following services to businesses:

      Business People Meeting Brainstorming Team Concept Getty ID: 482334198

      Driving high performance through operations excellence

      Operational Excellence delivers targeted support to help organisations optimise their operational processes and boost business results. 

      Quality and control uplift

      Our offering is tailored for operational leaders seeking to reduce waste, improve quality and control, and embed a culture of sustainable improvement across their teams.

      Process improvement

      Our service includes process reengineering, implementation of continuous improvement methodologies like Lean and Six Sigma, redesign of management routines, and enhancement of digital capabilities including workflow. 

      Targeted enhancements

      We prioritise digital enablement while helping clients leverage existing systems more effectively, identifying targeted enhancements that support streamlined operations without large-scale overhauls.


      How we help you achieve operational excellence

      • Improve efficiency

        Streamlined processes reduce delays, duplication and manual effort, enabling faster and more consistent delivery.

      • Enhance quality and control

        Redesigned workflows and routines strengthen governance and reduce variability across operations.

      • Create a sustainable improvement culture

        Continuous improvement methodologies embed lasting change and empower teams to drive ongoing performance gains.

      • Reduce costs

        Waste elimination and smarter resource use lead to measurable savings without compromising service quality.

      • Enhance digital enablement

        Integration of digital tools boosts visibility, agility and scalability across operational functions.

      Related insights

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      Get in touch

      Karen Parkes

      Partner in Charge – Offerings, Consulting

      KPMG Australia

      Frequently asked questions

      Operational Excellence is a structured approach to improving the value delivered to customers through more efficient, streamlined and digitised operational processes. It helps organisations reduce waste, boost productivity and embed a culture of continuous improvement using proven methodologies like Lean and Six Sigma, supported by digital tools.

      Operational Excellence is ideal for organisations facing fragmented workflows, legacy systems or inconsistent performance. It’s especially valuable for operations leaders in industries where efficiency, control, and scalability are critical – such as manufacturing, logistics, financial services and government.

      Unlike one-off improvement efforts, Operational Excellence embeds sustainable change by redesigning processes, routines and behaviours. It combines continuous improvement methods with digital enablement to build internal capability and drive long-term performance gains.

      Engagements typically begin with a diagnostic of current operations, followed by tailored process design, implementation of improvement methodologies and enhancement of digital capabilities. We work closely with your teams to ensure alignment with strategic goals and build ownership for lasting impact.

      Not necessarily. While digital tools are part of the approach, Operational Excellence focuses on practical, scalable improvements. We help clients leverage existing systems more effectively and identify targeted enhancements that support streamlined operations without large-scale overhauls.