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      With more than 300 branches and sub-branches across Vietnam, client is one of the leading private sector banks in Vietnam. To support the strong growth and expansion of business, client believed that its Source to Pay (S2P) processes need further enhancement and strengthening.

      KPMG supported client on this objective by first assessing different aspect of its procurement function such as Source to Pay processes, roles / responsibilities and procurement spend to identify areas of improvement. As a part of the transformation journey,

      • PR to PO process

        Streamlined to minimize the procurement lead time 

      • Supplier and contract management processes

        Developed for an effective sourcing

      • Robust processes and reduce procurement risks

        Added appropriate controls to these processes

      • Supporting tools and templates

        Supplier onboarding, supplier selection, supplier performance management, etc., were developed to support the procurement activities

      • Automation

        Automation opportunities were identified

      • Competency matrix

        Developed to minimize role-capability gap

      • Key Performance Indicators

        KPIs were developed to monitor the procurement performance

      This engagement has brought about standardization of procurement processes and have laid a strong foundation for the implementation of procurement solutions in the future.

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      Customer & Operations Consulting

      C&O Consulting

      Helping clients in Vietnam make better strategic choices based on a more complete understanding of their opportunities and risks.

      Our services provide seamless collaboration and practical execution across all sectors including: asset management, banking and insurance.

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      Nguyen Tuan Hong Phuc

      Partner, Head of Customer & Operations Consulting

      KPMG in Vietnam