Patient Access

Patient Access

We define Patient Access broadly as the organizational resources, processes and assets that enable patients to get high quality care and information in a timely and convenient manner. In our experience, improving patient access can drive significant benefits for patients, physicians and systems.


KPMG can help

Using our robust claims database and our patient access diagnostic and analytics tools, we help clients identify issues and develop optimal solutions. We have a cross-functional team with provider strategy, operations and cross-industry contact center leaders who will work to develop a clear action plan for you that will have long lasting organizational impact and assist in transforming your operations.

Read our recent white paper entitled Relationship Capital: The path to profitable growth through patient loyalty and provider productivity to learn more.

Scheduling and referral process challenges

Based on a recent client survey, we found that 87% of patients want to be seen within 5 days, and 1/3 want to be seen same day. Patients are willing to shop around for healthcare.

Clinical efficiency challenges

Health systems are losing patients to competition because they don’t understand how to establish a strong, loyalty-based relationship with them. As a result, they are leaving millions of dollars on the table due to patient loss. KPMG’s Healthcare Strategy and Patient Access team can help you better understand how to better apply digital and virtual health to your organization. Our leadership discusses how in the video below.

KPMG can help you optimize your current patient access processes and assets enabling patients to get high quality care and information in a timely and convenient manner, while also increasing physician productivity. This also allows for efficient processing, reduced claim denials, and increased revenue for the organization. KPMG has developed strategies to help our clients address these patient access opportunities and maximize growth.

Contact us

Please contact one of our Healthcare Strategy and Patient Access leaders below to learn more.

Mike Beaty
Principal, Healthcare Solutions

Neha Sachdeva
Managing Director, Healthcare Solutions

Alex Obenauf
Managing Director, Healthcare Solutions

Ross Nelson
Principal, Healthcare Strategy


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