Citizens today expect more from public services – seamless user experiences on digital touchpoints and low barriers to entry.
Modernisation is now top of mind for government department heads, chief technology officers, and chief human resources officers across the ministerial government departments and local agencies. And although digital transformation is critical, attracting and retaining a digitally skilled workforce is equally as important.
Being connected means harnessing technology so the entire organisation – front, middle and back is aligned to shift points of interaction to reflect citizen’s needs and preferences.
How a connected approach to technology, employees and citizens can drive collaboration and resilience.
Connected Central Government from KPMG
This is our proven approach to helping central government departments put citizens at the centre of digital transformation, through an insight-led, citizen-centric approach.
Technology is a crucial enabler to making powerful progress towards a building enduring trust in the public sector. To modernise and catalyse a change towards, our Connected methodology ensures citizen-centricity is at the heart of everything – from strategy to execution. It allows for central government departments to have a laser focus on key blueprints:
- Workforce – new ways of working to drive alternative outcomes
- Trust – establish security through controls and to future proof the organisation
- Experience – seamless interaction with public services at all levels
Make powerful progress to future proof your organisation.
What does a connected future look like for central government?
How can you drive better decision making?
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Insight-driven strategies and actions
Using data, advanced analytics, and insights with real-time understanding of citizen’s needs and preferences can help shape better informed decisions.
How do you meet citizen’s demand and expectation on experience?
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Citizen centricity by design
Improve the citizen experience by providing seamless and effortless experiences on how they interact with public sector services.
How do you achieve streamlined supply chain operations?
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Analytics-powered supply chain management
Smarter supply chain operations is key to providing timely services for citizens to meet rising demand.
What are the 8 Connected Central Government capabilities?
Eight capabilities, for twice the impact
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more.
Insight-driven strategies and action
Better insights help you better understand customer needs, develop customised solutions, and create seamless experiences.
Partner, Data and Analytics
Partner, Head of Lighthouse
Innovative products and services
The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.
Director, Ignition Services
Experience centricity by design
Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.
Partner, Customer Advisory
Seamless interactions and commerce
KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.
Associate Partner, Financial Services, Customer
Director, Customer Transformation
Responsive operations and supply chain
The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.
Director, Operations and Supply Chain
Aligned and empowered workforce
Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.
Partner, People Consulting
Digitally-enabled technology architecture
Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.
Partner, Microsoft Business Solutions
Partner, Connected Technology
Integrated partner and alliance ecosystem
No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.
Partner, Head of Digital Transformation