Transform you customer insights

 Enabled by Microsoft Dynamics 365

 

Customer Relationship Management (CRM) systems are the foundation of organisations’ front-office capabilities including sales data, account information and – most importantly of all – customer insight. 

But if your CRM system is running on a legacy version of Microsoft Dynamics such as Dynamics CRM (as many are), then time is running down: these on-premise systems are approaching end-of-life and will no longer be maintained.

This means that threat levels due to security vulnerabilities and performance issues may increase, on top of potentially falling behind in aspects such as sales automation and campaign effectiveness.

This needn’t be a case of ‘end of support stress’, however. In fact, you can turn it into an opportunity. Microsoft is working with KPMG to help customers move to the latest, cloud-enabled version: Dynamics 365. There are generous incentives available, depending on your particular circumstances, which may include funded implementation workshops and potentially, reduced software licence costs.

More Than Just A Software Upgrade

There are many potential benefits of working with KPMG to implement Dynamics 365, including:

  • Secure cloud platform with vastly improved data analytics capabilities
  • Integration and automation solutions, driving your cost-base down
  • Highly scalable monthly subscription models
  • Future upgrades automatically managed by Microsoft
  • Full support for remote and mobile workers
  • Taking advantage of KPMG’s expertise to guide you through the process
  • Using technology as an enabler for change

No Time Like The Present

With compelling incentives currently available, and so many wider benefits, now is the time to call us and start your transformation journey.

Consultation

Consultation

Initial consultation to define your requirement and goals

Analysis

Analysis

Further analysis and model validation to uncover all likely pain-points and align stakeholders

Operation design

Operation design

Future mode operation design validated against your requirements with verified ROI model

Solution implementation

Solution implementation

KPMG has achieved the prestigious Microsoft business applications 2021/2022 Inner Circle Award

Programme assurance

Programme assurance

Tested solutions to common challenges

Managed Services

Managed Services

Ongoing managed services. ITIIL standards using world class technology.

Connect with us

We have a long record of enabling CRM environments to support business transformation. Our unique operating model and portfolio of services makes KPMG in conjunction with Microsoft your ideal partner – with you every step of the way.

Reduction in operating cost
  • Sales teams on average displayed a 17 percent job satisfaction increase.
  • IT System Administrators on average make productivity savings of 50% using Dynamics 365.
  • Significant multi-year licensing discounts lower total-cost-of-ownership for CRM implementations.

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