Digitalisation is transforming the way people interact with the world around them

It is less than eight years away, but expectations for 2030 are already sky-high. Across most spheres – technological, social, political, economic and others – transformation is underway and huge goals are being set. So what will the world look like in 2030? And what can public sector organisations be doing to help ensure they can meet these expectations? This report explores the answers to these questions and many more related to government services in 2030.

Some transformative pressures are already at play. Digitalisation is radically transforming the way people interact with the world around them. Governments are under intense pressure to improve service delivery to citizens – particularly following the disruption of the COVID-19 pandemic. And new concepts and technologies are becoming enablers to delivering on these expectations.

This report offers a view of 2030, from 2030. We asked public sector leaders and visionaries from around the world to envision what the world might look like, how it got there and what the big challenges were along the way.

What the voices from the UK have to say:


Daljit Rehal


Daljit Rehal

Today, in 2030, however, we are at a stage where we create processes that are digitally native — built to take full advantage of digitally-led front-, middle- and back-office capabilities.


Lisa Hollins

Former Director of Innovation, NHSX

Lisa Hollins

In 2030, the last place you go for healthcare is the hospital. Indeed, the big difference between 2020 and 2030 is how little time people actually spend in doctor’s offices and healthcare facilities.


Andrew Dinsley

Head of Program, Cyber Security, FCDO

Andrew Dinsley

In 2030, government is more digital. It is more automated. It is more sustainable. But we have not yet banished the malicious actors from the internet. And that, in turn, continues to create significant barriers to adoption and a full-scale digital transformation of government services.

What do public sector leaders had to say on the predictions for a digital government

Hear from our Partner Col Campbell and Central Digital Data Office from TechUK's Smarter State conference 2022

Read the perspective from UK public sector leaders



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