Connected and Powered for Local Government

In a recent event, Bournemouth, Christchurch and Poole (BCP) share their experiences on how our Powered methodology helped transform their services into simplified and cost-effective services and how our Connected methodology helped empower the council to become more citizen-centric. 

You can watch the recording of both events below.

This is a webinar with a difference where we shared practical case studies and the benefits that a Powered Methodology-enabled services can bring, whilst also ensuring we had time for a valuable debate as a group of peers.

We heard how KPMG and BCP Council have worked together to help BCP establish:

• A new whole Council Target Operating Model – compelling vision for a future connected council enabled by digital and data, with a clear implementation roadmap linked to realisable financial benefits;
• Customer Strategy and whole council Customer Target Operating Model - single view of the Customer and greater ability to self-serve, providing an improved and more connected customer experience enabled through CRM
• Data and Insights Led Organisation – Council wide data platform providing 360 view of the customer through to enabling services. Using AI/Predictive Analytics to engage early and prevent before issues arise.
• Enterprise Architecture – a clear view of future technology linked to a Business Capability Framework, allowing significant application rationalisation and process simplification.
  

We heard how KPMG and BCP Council have used the KPMG Powered methodology to deliver world-class solutions aligned to the new simplified Council Operating Model, tailored specifically to the needs of Local Government.

KPMG’s Powered Methodology has reduced the risk of BCP’s transformation by having a pre-defined road to success. The costs of Powered delivery and implementation are known at the beginning of the transformation journey, delivering on Return on Investment and the promised long-term savings.