The Bank of England, Financial Conduct Authority, and Prudential Regulation Authority's Operational Resilience Regulations aim to ensure that firms can withstand operational disruptions without negatively impacting customers, firm stability, or the wider market.
While the regulations expect firms to prioritise the recovery of important business services, this can potentially lead to moral and ethical dilemmas for decision-makers who may have to decide to prioritise some services over others, which may lead to some customers suffering intolerable harm.
