From our wide-ranging relationships with clients and prospective clients, we’re seeing many firms expanding their business models in order to remain relevant to their clients and competitive in their chosen markets. In a number of cases, these business expansions have included the embedding of payment offerings, which has brought firms within the payments regulatory perimeter and so requiring authorisation as payment service providers (PSPs) with the Financial Conduct Authority (FCA) in the UK. Similar can be said for new market entrants in the payments eco-system.
Some such firms have not previously been regulated or, as a result of the expansion of UK operations, have not been regulated by the FCA in the UK before.
We have seen a number of firms experiencing challenges in gaining UK authorisation as the FCA strengthens its expectations of firms at this initial and critical gateway for firms to provide payment services in the UK. This has created significant commercial issues as the FCA has rejected applications or requested their withdrawal, so impacting firms’ business strategies and planned revenue streams.
Authorisation is not a ‘tick-box exercise’, with the FCA having built a specialised payments authorisation team, which is far more stringent, curious and intrusive than ever before when considering applications. This is further emphasised with the continuing shift from rules-based to principles-based regulation by the FCA.
With this in mind, we wanted to share our insights from our extensive work with clients on the key challenges we have seen them experience in their authorisation efforts.
Tailored, viable business plans and strategy
It is important to articulate and demonstrate a clear and profitable strategy as part of the application process which explicitly considers the ongoing viability of the firm. This is especially key in the current economic environment. The strategy should demonstrate consideration of specific UK customer needs and opportunities available in the UK market, backed by sound assumptions and stress scenarios based on empirical evidence. There is also an expectation that the Board will have set, challenged and approved details of the Business Plan and strategy.
Governance
Few things, other than the strategy and viability of the proposed business model, are more important to the FCA than firms’ governance arrangements. This is not limited to identifying and appointing an appropriate UK Board and Senior Management team but also requires significant care to be taken in the design of governance arrangements including reporting lines, committee structures and the definition of their terms of references.
Conduct requirements (including the Consumer Duty obligations)
Firms must demonstrate in their applications how they will comply with conduct of business requirements. This will include documenting information requirements and customers’ rights and obligations.
A significant element of a firm’s application is to demonstrate how it will evidence compliance with the Consumer Duty Principle – a key element that many firms neglect to articulate as part of their application documentation.
Use of Group Businesses and outsourcing to third parties
Where firms are part of a wider Group and/or intends to outsource certain activities to third parties as part of the business model, we often observe the FCA challenging how appropriate initial and ongoing due diligence has/will be conducted and how these functions will be subject to oversight, including the establishment and monitoring of service levels and key performance indicators. And, importantly, escalation arrangements to resolve concerns and/or compliance failings.