A key component of everyday living, AI's impact is expected to intensify as new models of machine learning and autonomous robotics push the boundaries of possibility.
Yet, underlying concerns over risk and regulation remain as the world comes to terms with a revolutionary era in innovation. From natural language processing to risk modelling and analytics, AI is helping to elevate human potential and power a faster, smarter and more efficient economy. While the benefits and promise of AI are undeniable, so too are the risks and challenges it poses.
These include social manipulation through fake content, deskilling and technological unemployment, mass surveillance technologies and autonomous weapons. With growing public concern about the trustworthiness and governance of AI systems, what can organisations do to reinforce public trust and build consumer confidence?
In this report, we take a deep dive to examine the public’s trust and attitudes towards the use of AI and expectations of the management and governance of the technology across the globe. Surveying nearly 17,000 people across 17 countries, we examine the use of AI across four key domains namely healthcare, public safety and security, human resources and consumer recommender applications to glean insights on the current understanding and awareness of AI and the key drivers of trust in AI systems.
