The continuous drive for greater organizational efficiency, business agility and flexibility, and quicker returns on investment is creating demand for new business models that incorporate shared services, outsourcing and on-shoring/offshoring as means to achieving corporate objectives. These decisions are strategic by nature and are increasingly made at the board level.

For organizations that have transitioned to a shared services and/or outsourcing model, the focus would be on maturing the model and extracting greater value.

Ongoing investments and a focus on optimizing the service delivery model are also necessary in order to enhance governance, for benefit realization and risk mitigation, and for re-negotiation and re-alignment of existing agreements.

 

How we can help

Our Shared Services & Outsourcing team will work with you to strategize, design, establish and transition to a service delivery model best suited to your organization.

Be it your need for a delivery model for IT or business functions such as HR, finance and accounting, or the decision between third-party provider or in-house shared services center, our team can help you make an informed choice. We can also design, establish and provide operational support for your organization’s governance functions with the view to improving how services are delivered and to driving value from outsourced relationships.

Once your service delivery model is in place, we can assist with long-term enhancement of the model to provide ongoing support for your organization’s strategic objectives.