Transforming the Workforce with AI

AI Workforce
AI Workforce Approach
KPMG AI Workforce
Case Study
Our People

Unlocking workforce value with AI

Transforming the workforce means unlocking new value with AI-safely, responsibly, and at scale. KPMG helps organizations identify where AI can deliver the greatest workforce impact, quantify opportunities, and accelerate adoption across roles and functions.

Enabled by Microsoft technologies, our approach delivers real, measurable outcomes tailored to industry needs. We support people through change with governance built in-resulting in an agile, empowered workforce prepared to succeed in the AI era.

Our AI workforce transformation approach

Envision the Opportunity

Identify high-value workforce use cases by assessing roles, skills, and tasks where AI can deliver the greatest impact.

Activate the Workforce

Enable adoption through role-based Copilot deployment, change management, and workforce readiness programs.

Realize the Value

Measure productivity, quality, and capacity gains while embedding governance to sustain value at scale.

KPMG AI Workforce

KPMG AI Workforce helps organizations adopt and integrate AI by assessing workforce skills using data from third-party sources, clients, and KPMG frameworks. This data-driven approach provides a clear view of where AI can augment work and unlock value.

Our agent design services simplify complex analytical tasks by embedding intelligent automation into roles and processes—delivering time savings, capacity uplift, and strategic insight at scale.

Case study: Vodafone

Scaling Microsoft 365 Copilot adoption across the workforce

Vodafone partnered with KPMG to roll out Microsoft 365 Copilot to 68,000 employees, aiming to boost productivity, innovation, and quality at scale.

Using its AI Workforce approach, KPMG quantified where Copilot would create the most value, translated insights into a phased rollout plan, and supported adoption with governance and change enablement. The program combined Vodafone’s enterprise learnings with KPMG’s workforce AI analysis to prioritize high-impact roles and establish a sustainable adoption and governance engine—delivering measurable workforce value.