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      Client

      An Utilities company in Saudi Arabia.

      Primary Goal

      Shared Services Center implementation

      An Utilities company in Saudi Arabia has contracted KPMG to develop a Workforce Sizing Model for the Operational Functions, such as HR, Finance, P&SCM and IT under SSA aiming to provide an estimation of the ideal number of headcounts needed to perform each service.

      Develop a Workforce Sizing Model for the Operational Functions, such as HR, Finance, P&SCM and IT An Utilities company in Saudi Arabia has contracted KPMG to develop a Workforce Sizing Model for the Operational Functions, such as HR, Finance, P&SCM and IT under SSA aiming to provide an estimation of the ideal number of headcounts needed to perform each service.

      KPMG's Solution

      • Dynamic Workforce Sizing Model that calculates the needed Headcount for four different scenarios considering different demand and efficiency changes.
      • Projection of the Sizing Model Results for each scenario per General Department, Department and per Job Category for the following five years.
      • Power BI Dashboard of the Sizing Model Results BI with overview of number of headcounts for all scenarios.

      Activities

      KPMG developed an approach that responded to the challenge presented, including the following:

      • Phase 1: Develop Workforce Sizing Model for Operational Functions (HR, Finance, P&SCM and IT)
        • Define the model criteria, assumptions and key inputs.
        • Delivered a model design report to align expectations.
        • Gather baseline information and inputs to run the model.
        • Define targets and demand scenarios.
        • Perform Data quality review on the inputs (Processing Time) with each responsible for the sub-services.
        • Run and test the model (excel).
      • Phase 2: Develop Power BI Dashboard to show model outputs

         

        • Develop the mock up for the Power BI Dashboard.
        • Develop Power BI to show model outputs.

         

      • Phase 3: Perform Workshops

         

        • Prepare instructions and training material.
        • Perform a workshop to the model owners.

         

      Why KPMG?

      • Expertise in designing and implementing workforce sizing models to drive operational efficiency and reduce costs.
      • Proven Frameworks that adhere to global best standards and compliance requirements.
      • Experience with Public Sector organizations in the Middle East.
      • Multidisciplinary operational team and SME’s with comprehensive insights.

      Let’s talk

      Our team is available to assess your organization's needs and recommend the most suitable approach

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