KPMG named a Leader in Automation Fabric Services

KPMG has been recognized as a Leader in The Forrester Wave™: Automation Fabric Services, Q4 2024 assessment.

The report covers an 18-criteria evaluation of automation fabric service providers. KPMG was named a Leader among the 14 providers assessed.

The report outlines that: “The automation landscape is shifting from isolated task-specific technologies like robotic process automation (RPA) and digital process automation (DPA) to integrated automation fabrics. These fabrics weave together AI, workflow, and process intelligence tools to automate complex end-to-end processes, creating a seamless layer across the organization.”

It goes on to explain that automation fabric service customers should look for providers that:

“Support impactful and sustainable autonomy across business operations”;
“Develop, integrate, and scale complex automations”; and
“Transform workforce, skills, and organizational culture for automation”.

Forrester wave leader 2024 Automation Fabric services

In relation to our capability, the report states that “KPMG offers differentiated business transformation and change management. KPMG brings to the table a strong vision for business-focused automation, along with specific strengths including sectoral expertise and business process know-how”. Adding, “[KPMG] applies its [functional transformation] framework to clients’ business models by combining insights on targeted operating models for back-office and end-to-end functions with preconfigured technology components, delivering automation in key business areas”, and “KPMG’s current offering is strong in areas such as process transformation and architecting of a North Star blueprint for automation-fueled transformation”.

Chart: ‘Forrester Wave™: Automation Fabric Services, Q4 2024.’ The chart evaluates vendors based on ‘Strength of Current Offering’ (vertical axis) and ‘Strength of Strategy’ (horizontal axis). The quadrant is divided into four categories: ‘Leaders’ (top right), ‘Performers’ (top left), “Contenders” (bottom right) and ‘Challengers’ (bottom left). Suppliers are positioned on the chart as follows: Leaders: Accenture. Performers: IBM, Tata Consultancy Services, Infosys, EPAM, PwC, Cognizant, Wipro, Capgemini, Tech Mahindra, LTIMindtree, HCLTech. Contenders: EY, KPMG. Accenture stands out in the Leaders quadrant, with the strongest current offering of all suppliers. EY and KPMG are in the Contenders quadrant, indicating a stronger strategy compared to their current offering. IBM is positioned in the upper left corner of the Performers quadrant. A note on the chart indicates that a grey bubble or open dot represents a supplier that did not participate in the study. Source: Forrester Research, Inc.

We are proud of the commitment KPMG firms have shown in building leading practices that helps clients apply technology enablers such as Gen AI, large language models, and RPA to create differentiated experiences for their own customers and employees. By starting with the model answer, KPMG firms can help accelerate change, and reduce risk. In support of this the report continues, “[KPMG] has made a significant three-year investment in AI and AI-enabled technologies with a focus on transforming services delivery, upskilling its workforce, and developing IP within its [functional transformation] portfolio”.

We believe that our approach, technology solutions, and commitment to clients sets our global organization apart. The report concludes: “KPMG is a strong option to help clients with the systematic transformation of departmental workflows or large, complex, and end-to-end value streams.”

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change.

We are honored to be recognized as a ‘Leader’ in The Forrester Wave™: Automation Fabric Services, Q4 2024 assessment. This recognition reinforces the strength of our technology solutions and robust assets, helping clients integrate automation, unlock new value streams, accelerate business outcomes, and drive sustainable growth with confidence.

Matteo Colombo

Principal Global Cloud, Data & AI Leader

KPMG Internacional

It’s fantastic to see KPMG firms being acknowledged in this way. At KPMG, we work with our clients in their digital transformation journey, with automation as a key enabler. We believe this report reflects our significant investment in AI, keenly focused on transforming services delivery.

Rui Gonçalves

Partner, Head of Technology Consulting

KPMG Portugal

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