Economic uncertainty may finally be starting to recede, but boardroom uncertainty seems to be at an all-time high across the insurance industry. And for good reason: insurance CEOs are dealing with a complex set of pressures and challenges — growth, digital transformation, talent and sustainability — that require bold decisions and concrete action. Decisions made today will help to shape the business well into the future.
However, despite economic headwinds, insurance CEOs are confident that they will be able to grow their business over the next three years — both in terms of earnings and headcount. But competition is growing, and organizations are pulling several levers to drive the growth they require. CEOs are highly focused on accelerating their digital transformation, delivering on their ESG agenda and enhancing productivity. And at the same time, they recognize the need to infuse the organization with new talent and to embrace new technologies — Gen AI in particular — if they hope to achieve their growth objectives.
