As the winner of the ServiceNow Worldwide Transformation Partner of the Year 2023 & EMEA Employee Workflow Partner of the Year awards, we have proven that KPMG truly embodies ServiceNow. Through our Powered Enterprise, we are capable of transforming HR Service Delivery (HRSD) departments rapidly with great success. Our approach is to synergize and standardize processes (on a global or local scale) without losing sight of the most important element: the employee experience.
ServiceNow equips your organization with the infrastructure to truly centralize the experience of your employees. For (HR) agents, the platform streamlines workflows, enables AI-powered working, and delivers automated analytics to bolster decision-making. For employees, it serves as a single-start shop for all inquiries. As part of our ServiceNow solution, we offer several options:
- Knowledge Management
We create a ‘single source of truth’ for the organization’s knowledge, offering a unified platform replete with knowledge articles, empowered by AI search and virtual agents. This boosts your Tier-0 self-service, empowering employees to find answers quickly without having to raise any ticket. With the continual governance cycle for knowledge, we ensure all articles remain up to date and have designated ownership. - HRSD Implementation
Our comprehensive deployment of ServiceNow's HRSD features transform the HR experience. This includes an entire new employee portal with knowledge articles, campaigns, customized branding, and request forms, along with a revolutionary HR Agent workspace. Here, automated dashboarding, automated assignments, and logical workflows augment productivity, moving your operations from Excel and email reliance to a platform designed for substantial time and cost savings. - Onboarding and Offboarding life cycle management
Leveraging ServiceNow to streamline the onboarding and offboarding processes, we make these transitions smooth and enjoyable for all involved. The system automates tasks, approvals, and workflows, reducing the duration required to on- and offboard employees. - AI-powered HRSD
The HRSD platform is supercharged with the latest AI capabilities, enabling automated case summarizations, resolutions, and email drafts, along with AI-powered chatbots for employees. A virtual assistant that adapts to each employee’s and agent’s unique writing style facilitates quicker case resolution, higher self-service capability, and overall increased productivity.
Our Powered methodology is designed to ensure a seamless and swift adaptation, with a strong focus on the high-volume knowledge and services that are most critical to your organization. By focusing on automation, saving time, and increased productivity, our goal is to empower your organization to provide the best possible service to your workforce across both the private and public sectors.
