Cyber resilience is often framed as a technological challenge, but real resilience is built by people. In the article “Resilience lives in people, not in tools" Hans Schutte, Chairman of the Board of Directors of ROC van Amsterdam–Flevoland, explains how organisations cope when digital systems fail completely and why human judgment, preparation, and leadership make the decisive difference.
This article is part of a broader KPMG thought leadership series on threat‑informed decision making, which brings together perspectives from business leaders, policymakers and cybersecurity experts across Europe. Through the lens of a severe ransomware incident at a large educational institution, the article explores how leaders make principled decisions under extreme pressure and why operational resilience does not emerge from dashboards and tools alone, but from trained people, clear governance and a shared sense of responsibility.
Download the full article for insights into the human dimension of cyber resilience, leadership under pressure, and why investing in people is as critical as investing in technology.
