Achieving new outcomes
Accelerated transformation is one of the main paths to sustained advantage. Managed services should be a key part of the journey, providing flexible operating models that can quickly pivot amid constant change.
Now, with generative AI (GenAI), managed services are on the cusp of a new generation, providing enhanced levels of long-term value. In addition to automating tasks for improved productivity, GenAI has the ability to write new code, diagnose and fix problems, enhance customer and employee experiences, and more.
See the white paper, ‘Reimagining managed services' to examine the potential of the technology in four key areas:
- Cybersecurity
- IT service management
- Financial crime compliance
- Government grants material
KPMG member firms have already begun incorporating GenAI within managed services, helping clients improve outcomes related to:
- Revenue and profitability
- Compliance with regulations
- Resilience amid ever-changing threats
- Customer loyalty
- Government assistance in disaster recovery
