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      Accelerate AI with managed services

      To bridge the gap between innovation and execution, companies are turning to managed services to quickly unlock the value of artificial intelligence (AI).

      Going beyond simple cost-cutting, the model is helping leaders bypass tech debt and talent gaps to scale AI for digital transformation.

      Learn more in the latest KPMG Managed Services Outlook Survey, featuring research and analysis by IDC, which explores this and other shifts in the market’s approach to managed services.

      Key highlights

      As AI becomes central to enterprise transformation, organisations in India today are now eager to move from pilots to production, while managing legacy systems, scarce skills, and escalating cyber risk. Managed Services are fast evolving from a support function into a strategic foundation, with AI-led scaling and transformation. By integrating new technologies with existing platforms, strengthening data and AI governance, and bringing deep domain expertise, managed services offer a space where Indian organisations can accelerate value creation, through focus on mission-critical processes, and build sustainable, future-ready business innovation, while maintaining the resilience and discipline required to operate at scale.
      Maneesha Garg

      Partner and Head, Managed Services, Advisory

      KPMG in India

      Observations on market trends

      The survey shows that progressive companies use managed services as a strategic engine for rapid innovation. Among the key topics:

      A new defining trait for managed services

      The model now stands apart from other kinds of outsourcing, and AI acceleration is a key reason. Managed services provide the specialized teams and tech enabling buyers to outpace competitors.

      A priority investment

      Managed services is now a strategic focus for 99 percent of organisations, with almost half putting it at the very top of their list for investment.

      Beyond cost savings

      In addition to improving cost and efficiency, companies use AI-enabled managed services to drive strategic imperatives like growth, resilience, technology innovation, and sustained transformation.

      Building trust in the age of AI

      Buyers’ top two areas of investment are AI management and cybersecurity, and another is regulatory compliance. These priorities reflect a broader drive toward stakeholder trust as a business enabler. 

      Your agenda for acceleration

      To move fast and stay resilient, modern companies are using managed services to translate AI from a talking point to strategic advantage. Will you be one of them? See key considerations in the report. 

      Download the report

      About the research

      The KPMG Managed Services Outlook 2026 is based on a survey of 1,224 senior leaders at large global organisations who are directly involved in managed services decision‑making. The survey covers 12 countries, with representation balanced across key regions: 40 percent from Europe, the Middle East, and Africa (EMEA); 27 percent from Asia-Pacific (ASPAC); and 33 percent from the Americas.

      Respondents span 11 major industries, including asset management; banking and capital markets; energy, utilities, and natural resources; food, drink, and consumer packaged goods; healthcare (payer and provider); insurance; industrial manufacturing; life sciences; retail; and technology, media, and telecommunications.

      All organisations surveyed report annual revenues above US$100 million, with the majority falling between US$1-10 billion.

      In addition to the quantitative survey, this report incorporates qualitative insights from IDC, including perspectives drawn from in‑depth interviews with ten additional senior leaders, enriching the analysis with practical, real‑world context.

      Key Contact

      Maneesha Garg
      Maneesha Garg

      Partner & Head – Managed Services, Forensic, F&A, HR, Learning, Insight Led sales, Digital business operations and Sourcing

      KPMG in India

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