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Does your organisation have complicated and administrative-heavy processes? Or have you ever been on ITSM training and felt you didn’t get the practical value out of it? Join us to hear how we in KPMG Denmark supported our client Dovista as we adopted FitSM as a simple and practical framework for their ITSM journey.

In the fast-paced world of corporate dynamics, efficiency is the key to success. Organisations often grapple with the challenge of implementing effective IT Service Management (ITSM) processes that strike the right balance between practicality, holistic overview and industry standards. In this webinar, APMG International and KPMG Denmark will uncover the fundamentals of FitSM, what it is and what it is not and look at the 4 top benefits of using FitSM instead of other ITSM Frameworks.

What is FitSM?

FitSM is a back-to-basic approach to service management that breaks free from the clutches of heavy, cumbersome processes, offering a streamlined solution that is as practical as it is powerful. FitSM is THE free and lightweight standards family, offering a solution for organisations seeking effective ITSM.


  • Mats Erik Berger, Director, NextGen Operations, KPMG P/S
  • Valerie Kristoffersen, Manager, IT Service Delivery, DOVISTA A/S

Practical information

Note: The webinar will take place in English

Date: Wednesday, 24 January 2024

Time: 15.30 - 16.15

Location: Zoom - sign up to receive a link here



If you have questions about the webinar, please contact Mats Berger via the contact form.

FitSM Foundation embraced the core values of ITSM, and we must say it was spot on for DOVISTA!

Valerie Kristoffersen, Service Delivery Manager DOVISTA

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