This webinar has been held.
Please note that the webinar was held in Danish.
The climate crisis and the need for sustainable energy solutions are driving massive investments in the Danish utility industry. With investments of hundreds of millions of DKK and high expectations among stakeholders and society, it is crucial that these projects are managed professionally.
In this webinar, we shared our approach to risk management and financial robustness in large CAPEX projects. We showed how systematic analysis, data-driven reserves and maturity assessments build confidence in decision-making and help minimize losses.
We also focused on the often overlooked but critical process of customer onboarding. With a modern CRM system, utility suppliers can ensure an automated, transparent and efficient customer journey - from interest to commissioning. This creates scalability, better service, and strengthened documentation.
The webinar content combined best practices in project management and digitalization with concrete experiences from utility projects across the country.
Primary themes:
- How utility suppliers can use best practice to manage risks, budget and timeframe in big-scale projects.
- A structured approach to build economic robustness through data driven reserves and maturity assessments.
- How a modern CRM system can digitalize and improve the efficiency of the customer journey, from interest to commissioning.
- The advantages of gathering customer data and communications in one place – and by doing so, increasing quality, compliance and customer satisfaction.
- How we as a partner support the entire project journey, from the initial analyses to the first client delivery is in motion.
