With hundreds of stores and thousands of employees, the retail chain faced significant challenges in managing goods-not-for-resale procurement. Purchasing was highly decentralized and relied on maverick buying, phone-based orders, internal requests, and SAP-based store supply processes.
As a result, the organization lacked transparency and spend control; contract and risk management were limited, approval flows were restrictive, and preferred suppliers were underutilized. Financial processes were complex for employees and costly for the organization. The client needed a centralized procurement platform to support a more structured procurement operating model.
The solution:
In collaboration with KPMG, the retail chain implemented Coupa Source-to-Pay to enable an end-to-end buying experience across the organization and replace offline purchasing behaviors. KPMG supported the client in defining the functional and technical design to support a more centralized procurement operating model.
The implementation included supplier and content enablement, reducing the number of suppliers from more than 5,600 to 1,600, while enabled content covered approximately 80 percent of spend and transactions. KPMG also supported change management activities, including user training and communication, to drive adoption and prepare the organization for go-live.
The results:
The Coupa Source-to-Pay implementation delivered clear and measurable improvements across the procure-to-pay process for the Danish retail chain:
Structured and transparent vendor selection and contract management
One central procurement system for all orders across formats and business units
End-to-end visibility of orders and invoices for users and external vendors
Approval flows embedded in the process, with full traceability of delegation of authority
Automated invoicing and payment flows, supporting digitalization and automation in finance.
Financial analysis and performance tracking across the procure-to-pay process.
By introducing Coupa and redefining the procurement operating model, the retail chain centralized indirect procurement, supported improved transparency and compliance, and established a scalable foundation for future procurement operations.
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