Sofy Suite

Profit from weak signals in global data and news

The challenge

Our world is changing at breakneck speed. Technical progress and its effects are almost impossible for people and companies to grasp. Too much news becomes relevant to us in a short space of time in many areas. Despite news tickers, automatic status messages and constant glances at our smartphones, we often don't feel like we're keeping up with everything that's relevant. The challenge is to identify topics in the data generated on a daily basis, assess their relevance and make them usable for your own company. Data-driven decision support is needed to identify risks at an early stage and seize the opportunities presented by technological developments. This is the only way to identify relevant trends, technologies and use cases for the development of concrete action plans and roadmaps from the large amount of potentially interesting data at an early stage.

The solution

With the ResearchCloud 2.0 services, we make it possible to analyze information from publicly accessible online sources. Machine learning methods are used to identify topics, recognize weak signals and consolidate them into trends. Relevant data sources are identified and potentially relevant data points are integrated into a data model. Natural Language Processing (NLP) methods are then used to automatically identify themes and trends in the data. Based on the client's question and perspective, relevant search fields are defined in a keyword corpus. Based on this corpus, pre-trained neural networks assess the relevance of the identified topics and trends for the respective question. By analyzing the tonality, it is also possible to automatically calculate whether the respective topics are positively or negatively charged. The results are then curated by technical experts and visualized, for example, as a trend dashboard or management presentation. Based on this, opportunities and risks for the development of growth and risk strategies can be evaluated, developed into relevant use cases taking into account global market dynamics and thus made usable for our clients. KPMG ResearchCloud 2.0 represents a solution ecosystem. In the area of use case identification, specific questions are used to identify the growth potential of topics and trends in relevant areas and to define suitable use cases. In the Trend Scouting and Trend Monitoring area, the relationships between the identified topics and trends can be calculated and curated. The Trend Forecasting area is concerned with determining trend developments using time series models along various KPIs such as patent publications. In the Threat Identification area, risks that arise due to changes in regulations or the emergence of new competitors, for example, can be analyzed. The Competitor Analysis area deals with the influence of relevant competitors within the industry and uses targeted benchmarking to define strategic action initiatives that will help companies remain competitive in the future. KPMG ResearchCloud 2.0 supports clients in identifying opportunities and risks at an early stage, maintaining an overview of market dynamics and creating value from findings through the interplay of big data analytics and expert knowledge.

KPMG supports you in introducing the necessary modules based on our proven KPMG Powered Resilience methodology. This significantly accelerates your implementation while protecting against risk through best practice. In addition, we have extended the ServiceNow OR module to add the missing functionalities to fully implement the DORA requirements. As a result, we offer you a holistic solution in ServiceNow.

As a ServiceNow transformation partner 2022 & 2023, KPMG is one of the leading experts for your DORA transformation. If you have any questions or would like an initial consultation, please do not hesitate to contact us. Get in touch with us.

Geschäftsprozesse transparent abbilden und analysieren

The challenge

Numerous processes run simultaneously in companies, which leads to a high level of overall complexity with increasing digitalization and the use of various IT systems. Deliveries are received, orders are placed and payments are made - these processes are accompanied by technical solutions such as ERP or CRM systems to ensure optimal implementation. These tools make it possible to reconstruct processes based on their digital traces. Individual process steps can be visualized and summarized in the overall context, which enables a detailed analysis. Deviations from the standard process and inadequate performance in individual process steps thus become visible. The major challenge for companies is to generate meaningful insights from the huge amounts of data and to implement improvements to the target processes in relation to the defined actual processes. The KPMG Lighthouse helps to realize the numerous advantages of using process mining in order to remain efficient and competitive in the future.

Our solution

The KPMG Lighthouse combines cross-industry expertise and technical know-how with the use of future-oriented technology to achieve individual solutions based on your process data. With the help of appropriate tools, KPMG can analyze your data and processes in real time and generate valuable insights for you. In addition to graphically processing the data in dashboards, KPMG also evaluates performance with meaningful KPIs that enable continuous performance measurement. KPMG Data & Analytics experts implement the process mining solutions in your infrastructure and prepare and subsequently analyze your data. In addition, we can also advise you on the long-term integration of process mining tools to ensure that the results achieved are sustainable. The solutions introduced by KPMG offer you user-friendly operation and thus enable problem-free integration into the corporate environment.

Elements and procedure of a process mining analysis at KPMG

• Data input: KPMG Process Mining Solutions build on your IT infrastructure to extract the relevant data and prepare it for analysis.
• Process data analysis: using state-of-the-art tools, KPMG Data & Analytics experts analyze individual processes to map patterns and determine performance.
• Data interpretation: comprehensive, cross-industry benchmarks and best practices can be used to identify weaknesses in the process and develop sound solutions.
• Results and reporting: KPMG provides you with a detailed overall analysis and prepares the data and key findings in reports and dashboards.
• Action planning: on this basis, KPMG makes recommendations for action and supports you as a reliable partner in implementing the measures.

Your advantages

• Reduction of process costs
• Guarantee of compliance requirements (e.g. maverick buying) and risk minimization
• Data-driven analysis, independent of subjective interviews, workshops and documentation
• Decisions are based on data and facts
• Comprehensive analysis of all available data (100 percent of business transactions covered by the system)
• Cross-industry application
• Possibility of continuous process analysis and monitoring through permanent implementation of process mining solutions
• Expansion and further development of process mining in predictive analytics solutions (e.g. forecasting the duration of future processes based on past processes)

Einkaufsplattform der Zukunft

"KPMG Collaborative Category Management" connects business partners, suppliers and experts across business units and national borders

Software systems in the form of e-sourcing, cloud-based purchase-to-pay solutions (P2P) etc. have long since found their way into the purchasing departments of companies in all sectors. Procurement has changed dramatically in recent years: A constantly changing procurement portfolio, complex orders, (global) networking with partners and customers along the supply chain and the real-time availability of internal and external data are just some of the developments that illustrate the opportunities and challenges.

Transformation does not stop at procurement

But what are the next steps and goals in a truly software-driven business environment? What tasks should be fulfilled? One thing is certain: Procurement, as the division with the most internal and external interfaces, such as ERP and CRM systems, should position itself in its role as an innovation scout, technology expert and management generalist if it wants to continue to occupy this important interface between suppliers and companies in the future. Units that fail to seize opportunities in a dynamically changing market environment and actively manage complexity will leave significant savings potential untapped. The requirements will continue to increase - driven by digitalization, a further increase in the division of labour in value creation processes, ever new product categories and shorter product life cycles. The effective, software-supported orchestration of an increasingly fragmented process will therefore become the success criterion for a high-performance purchasing organization.

Supply chain management is improved

In the future, procurement will primarily be about creating transparency about decision-making options in a complex and global market in a short space of time - thanks to lean, (partially) automated purchasing processes and high data quality. Building on the increasing processability of large amounts of data, the introduction of cognitive systems also holds enormous potential, especially in procurement and purchasing controlling. Interlinking across national and functional boundaries is also becoming increasingly important for purchasers. Interfaces within the company and with suppliers and customers need to be optimized, data exchange across the entire supply chain needs to be improved and existing resources in the ERP system need to be used efficiently. Another important aspect is the issue of compliance and the associated adherence to legal requirements and guidelines, which standard purchasing software or even a supplier portal do not usually recognize automatically.

Our consulting solution for your business

The KPMG purchasing platform "KPMG Collaborative Category Management" links the relevant players and information in strategic purchasing in an integrated digital platform and enables fast and direct collaboration - across functions and organizations. In terms of tried-and-tested workflow management, it enables structured and standardized execution of work steps for the development of category strategies and allows (partial) automation of processes by linking to general and company-specific data sources. "KPMG Collaborative Category Management" puts strategic purchasing in a position to raise the value contribution of purchasing to a new level and thus support savings targets, risk management and innovation.

The functions of the platform

• Systematic, standardized end-to-end process for developing product group strategies (strategic category or group management)
• Comprehensive collaboration options between all stakeholders
• Elimination of non-value-adding activities through automation and integrated workflows
• Knowledge capture and documentation as well as continuous further development on a central platform
• Your benefits at a glance

Efficiency: Modern communication options and workflows make collaboration between all stakeholders more efficient. Competencies and information are institutionalized, compliance is ensured and value is created.

Effectiveness: KPMG Collaborative Category Management enables close, continuous and agile decision-making between procurement managers and stakeholders, thus increasing the value contribution through dynamic strategic decisions per product group.

Strategy: With KPMG Collaborative Category Management, Procurement positions itself as a digital pioneer within its own organization. As the function with the most internal and external interfaces, it becomes an agile value creation manager.

With our digital procurement solution, we want to increase the performance of your procurement department and support you in your transformation to a digital procurement organization.

Effective nursing staff management and PpUGV-compliant reporting using a management dashboard

The Nursing Staff Minimum Limits Ordinance (PpUGV) has been in force since January 1, 2019. The PpUGV stipulates how many nursing staff must be available for patients in day and evening shifts. This affects all care-sensitive hospital areas such as intensive care medicine, cardiac surgery and cardiology. Non-compliance with the lower limits results in sanctions in accordance with the current sanction agreement. All relevant lower limits for nursing staff and the qualification mix to be met for day and night shifts are defined in the current PpUGV. The qualification mix describes the ratio of nursing staff to nursing assistants. Hospitals will therefore face new challenges in the short term with regard to reporting, documentation and compliance with the lower limits, as well as nursing staff planning.

In collaboration with the German Heart Center Berlin (DHZB), KPMG has developed a PpUGV Management Dashboard that supports hospitals in effective nursing staff management and PpUGV-compliant reporting. A user interface was developed to display the staffing situation in real time. This enabled the establishment of continuous monitoring and control. The end product consists of a fully comprehensive control cockpit, an interactive visualization in QlikView, as well as a reporting function for compliance with the obligation to report to the Institute for the Hospital Remuneration System (InEK).

If you are asking yourself the following questions, our solution may be of interest to you:

• Is your hospital also facing the challenge of complying with the PpUGV?
• Would you like to display your hospital utilization visually at a glance?
• Are you looking for ways to provide data (patient and nursing staff data) in an informative, interactive and compliant way?
• Would you like to bundle data volumes from different sources (staff duty rosters, bed occupancy plans, OR plans, shift plans) in a visually appealing way?
• Would you like to make day-to-day work easier for your employees, especially ward managers, and reduce the administrative workload?
• Are you looking for a high-performance solution that not only prepares data visually, but also makes it available in tabular form for sending status reports (mandatory reporting) at the click of a mouse?

Your advantages

Hospitals can achieve the following benefits:

Transparency and plannability: With the help of real-time data and by complying with the PpUGV limits, utilization and staffing levels can be made transparent and plannable.

Agility and stability: The PpUGV Management Dashboard is a dynamic tool that enables far-sighted planning of nursing staff and bed occupancy requirements. Annual and monthly overviews of the main factors influencing staffing requirements can be easily created in the dashboard.

Efficiency gains: Thanks to the integrated reporting option in the dashboard, static individual reports no longer need to be kept in Excel. Instead, weekly, monthly and annual overviews can be generated at the click of a mouse. Data deviations can therefore be quickly identified at a glance.

Internal benefits: Management and employees can focus on value-adding activities.

Decision support: Data visualization tools provide decision-makers with access to current data and trends at all times and improve the ability to make data-based decisions. Available personnel can thus be planned and deployed more efficiently.

Our solution

Our team at KPMG advises you with forward-looking expertise on topics relating to "digital care management" and - in a broader sense - healthcare analytics. We not only rely on digital solutions and many years of industry knowledge, but also have an eye for the big picture when it comes to the digitalization of the healthcare sector. We don't just rely on isolated solutions, but instead promote the networking of systems within an organization and within the sector.

Comprehensive requirements analysis: Our aim is to tailor our solution precisely to your requirements. Our broad expertise ranges from project management skills to complex technical strategies and IT solutions.

Software selection: We select and evaluate the right solution for you from a large business intelligence portfolio so that our recommendation is a perfect fit for your use case.

Technical implementation: We turn data into visually prepared analyses and reports. Among other things, we develop individual dashboard solutions and examine the interfaces to any existing solutions. We combine various solutions in one tool so that our nursing staff management dashboard allows you to see and generate staff scheduling, lower nursing staff limits, ward utilization and status reports at a glance.

Testing and support services: Once the solution has been programmed and implemented, we run through numerous tests together with your IT department to ensure that the program functions properly. We are also happy to offer individual support services in order to continuously develop the IT solution according to your wishes and changing requirements.

Cost reduction through targeted analysis of company data and processes

The challenge

The need for relevant key figures, transparency about the P2P process and anomalies in your own supply chain can have various reasons. New members of management and purchasing, decreasing margins or inorganic growth are just a few of them. With millions of data records available, the options for processing them are almost endless. Heterogeneous ERP systems make it difficult to gain an overarching view and require a lot of time to handle and analyze large volumes of data. Without data analytics expertise and a clear data situation, potential remains untapped. Even if a measure was originally effective, there is often no way to track the successes and build on them. The desire for more transparency often goes hand in hand with finding potential for optimizing efficiency and costs and reducing risks. The focus here is also on suitable benchmarks and corresponding recommendations. But what if there is a lack of trust in the data because the data pools do not match exactly and contain different languages, currencies, product groups or supplier names, for example? How do you deal with this if, for example, only invoice information without order data is available and no information from purchasing is available? Above all, expenditure that is incurred without bundling or involving the purchasing department - "classic" maverick buying - promises a high degree of optimization potential. However, this potential in terms of cost and process efficiency is often as promising as it is difficult to identify.

Our solution

KPMG has developed a method for the standardized extraction and processing of data - based on decades of experience in auditing and advising clients from a wide range of industries and company sizes - that clearly and directly identifies potential. Data from SAP and other ERP systems is processed, enriched and comprehensively evaluated on secure KPMG servers. The analyses enable you to draw practical conclusions on how you can reduce costs, minimize risks and increase efficiency. By using the KPMG databases, we significantly increase data quality and enable comparison with independent benchmarks. Based on more than 6,000 successful projects, KREO analyzes and demonstrates potentials transparently and tangibly. You decide whether you, KPMG bots or a team of KPMG specialists should be responsible for implementation. If you do not have the resources to analyze and successfully implement potential yourself, you can fall back on our flexible managed service.

Your advantages

KREO identifies your company's need for action and potential in the core areas of costs, risks, compliance and efficiency and supports you in their implementation.

Reduce costs: for example, by harmonizing payment terms and suppliers, optimizing product groups or recovering invoices paid twice

Increase efficiency: for example, by reducing process throughput time in procure-to-pay (P2P) by procurement channel or cost-to-serve (C2S) with regard to product profitability

Minimize risks: for example, through supplier screening with regard to CSR compliance, use of one-time suppliers or compliance with specifications for changing master data

With our managed service offering, KPMG experts actively support your employees in realizing potential. Our task force supports and relieves the purchasing department in carrying out operational activities. Thanks to continuous screening of the data, we also ensure that many inefficiencies are uncovered as soon as they arise, thus proactively preventing unnecessary costs from being incurred. And the purchasing department has more time for strategic tasks.

In many companies, money laundering prevention activities and processes are largely carried out manually and without a standardized procedure.

Increasing regulatory requirements for the precise identification of business partners place high demands on the company in question. In order to meet these requirements, manual queries and analyses are often carried out and information is often passed on and recorded on paper. Advances in technology, however, make it possible to perform these tasks digitally. Information about business partners can be requested via digital questionnaires and provided with a risk score. Screenings against sanctions lists can also be carried out and tracked digitally. KPMG provides an effective remedy here: all activities relating to money laundering prevention and business partner screening can be handled digitally via the company's own Sofy cloud platform. All collected information and documents are stored in one place and are therefore always accessible. Users can collaborate via the platform and initiate tasks and workflows. In addition to ready-made standards, all components can be customized to create maximum added value. In collaboration with KPMG Risk & Compliance and KPMG Law*, we ensure that all legal requirements are met and that all content is audit-proof.

Use Emergengy Access Management securely and analyze it efficiently.

Our solution

KPMG offers a Firefighter application that, with its intuitive design on Sofy, enables users to request and use privileged authorizations in emergencies. The activities carried out are logged and stored in an audit-proof manner so that the five W questions (Who did what, when, why and where?) can be answered at any time. The functionality is supplemented by integrated workflow-driven controls. Firefighter deployments are analyzed and processed in accordance with KPMG Better Practice. A personal dashboard provides those responsible with an overview of assignments to be checked and approved and their details, as well as the option to jump directly to individually recommended follow-up activities.

Your advantages

With Firefighter, you can quickly expand, track and analyze authorizations in emergencies. Our solution is...

• ... secure: Firefighter enables encrypted transmission paths and audit-proof central storage.
• ... fast: Firefighter is fully operational and ready for use within a few days
• ... smart: Firefighter offers an innovative and clear presentation and evaluation of log data with adaptive analyses.

The role-based emergency authorization concept of the Firefighter application impresses not only with its lean and fast setup, but also with its innovative, downstream analysis.