KPMG and Parloa

In today's business world, effective customer service is crucial. Companies must be able to respond quickly and accurately to customer enquiries in order to satisfy their customers and build long-term relationships. To meet these requirements, KPMG has partnered with Parloa, a leading company in the field of artificial intelligence.

Parloa specialises in the automation of customer service and offers a platform that enables companies to provide AI-based customer service. This sounds natural and offers outstanding service experiences on all communication channels. The platform resolves a wide range of customer queries quickly and automatically, allowing contact centre agents to focus on complex issues. With an intuitive user interface for agents and a variety of features, organisations can automate and improve their customer communications.

The partnership between KPMG and Parloa enables companies to customise the Parloa platform to their individual needs and integrate it in a legally compliant manner. KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how and regulatory expertise to the partnership. Together, KPMG and Parloa offer companies a comprehensive solution for improved customer service.

Automation of customer enquiries using chatbots and conversational AI: Companies can use Parloa to automate their customer enquiries and thus reduce the workload of their contact centre agents.

Increase efficiency and reduce costs through automation: By automating customer enquiries, companies can increase their efficiency and reduce costs.

Improve customer satisfaction through fast and accurate responses to enquiries: The Parloa platform provides fast and accurate responses to customer enquiries, resulting in higher customer satisfaction.

Collecting valuable data about customers to improve customer service and services: Companies can use chatbots and conversational AI to collect valuable data about their customers, which can be used to improve customer service and services.

Customisation of the Parloa platform to the company's needs: Companies can tailor the Parloa platform to their individual needs and thus provide the best possible customer experience.