Improved customer service with the help of AI

KPMG enters into strategic alliance with Parloa

KPMG enters into strategic alliance with Parloa

  • KPMG and Parloa support companies with AI-based customer service
  • The cooperation combines KPMG's consulting, implementation and regulatory expertise with Parloa's AI platform
  • The platform enables competent customer service without waiting times and is used in a legally compliant and data protection-compliant manner

Munich, 21 November 2023

KPMG Wirtschaftsprüfungsgesellschaft AG is cooperating with the Berlin-based AI company Parloa. Together, the two companies offer clients comprehensive services for the implementation and use of AI-based customer service.

The technological core of the cooperation is Parloa's AI platform. The platform can handle a large number of conversations simultaneously via telephone or chat and perform tasks such as information queries or authentication quickly and accurately. This enables companies to increase the efficiency of their customer service and avoid waiting times for customers. KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how and regulatory expertise to the cooperation, enabling customers to integrate the Parloa platform in a customised and legally compliant manner.

Parloa uses Microsoft's Azure cloud service for its platform. With the Microsoft cloud, services can be provided reliably and in compliance with data protection regulations. As a strategic global partner of Microsoft, KPMG has in-depth Microsoft expertise in all Microsoft products and is a proven expert in customer transformation programmes.

About Parloa

Parloa is a leading AI company for the automation of customer service. With Parloa's platform, humans and AI are united in one team to take the service quality of companies to a new level. Parloa creates AI-based customer service, natural-sounding conversations and outstanding service experiences - on the phone and on all other communication channels. Parloa resolves a large number of customer queries quickly and automatically, allowing contact centre agents to focus on complex issues. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs more than 170 people in Berlin, Munich and New York.

Press contact

Clemens Reisbeck

Deputy Head Corporate Communications
KPMG AG Wirtschaftsprüfungsgesellschaft

T +49 89 9282 1722