Numerous processes run simultaneously in companies, which leads to a high level of overall complexity with increasing digitalisation and the use of various IT systems. Deliveries are received, orders are placed and payments are made - these processes are accompanied by technical solutions such as ERP or CRM systems to ensure optimal implementation.
These tools make it possible to reconstruct processes based on their digital traces. Individual process steps can be visualised and summarised in the overall context, enabling detailed analysis. Deviations from the standard process and inadequate performance in individual process steps thus become visible.
The major challenge for companies is to generate meaningful insights from the huge amounts of data and to realise improvements to the target processes in relation to the defined actual processes. The KPMG Lighthouse helps to realise the numerous advantages of using process mining in order to remain efficient and competitive in the future.