We act ethically and transparently

GRI 102-11 l  102-16 l 205-2

The work we do for clients is highly diverse and so are our teams. Connecting and uniting us are our values and our dedication to quality. Integrity, ethical behaviour, and transparency are the fundamental pillars of our activities. We aim to lead by example and help our clients towards greater transparency. 

GRI 102-13

We are partners for global corporations as well as local businesses and NGOs and non-profit organisations.

We actively seek collaboration with start-ups and smaller companies that offer interesting technologies, e.g. in the fintech sector or advanced data analytics.

We develop sustainability consulting and together with our clients contribute to the further development of society. We are building a more sustainable future with the KPMG IMPACT network. 

We are members of more than 30 professional and trade organisations and participate in expert and working groups. As an example, we mention that we belong to the Business for Society Alliance which focuses on spreading the principles of CSR and sustainable business in the Czech Republic. In 2021, we joined the Czech Green Building Council, which brings together companies that support new construction and renovation based on sustainability principles. 

Our expert teams regularly discuss the trends, needs, and challenges facing the market. We pass on our knowledge to the professional public in studies, conferences, and professional meetings. Even though several events could not take place due to the pandemic, we nonetheless managed to hold a total of 68 events, 24 of which were online.

The latest in finance, tax, accounting, legislation, and law is summarised monthly in our free Tax and Legal Update publication. which several thousand subscribers receive in their email inboxes every month. Every year we also publish a customer experience study and a ranking of the 100 best customer experiences in the Czech Republic. In 2021, we called the study What Machines Can't Do, highlighting the role of empathy in interpersonal contact and recommending how companies can work with technology to make life easier for customers. During the pandemic, we also released our 11^th annual study on non-financial reporting by large companies, titled The Time Has Come.

Client satisfaction is key to us; thus, we continuously aim to improve our services. Recently, we introduced Client Insights, a new approach to customer satisfaction management.

Through Client Insights, we get feedback from clients on our work. Applying both engagement and  collaboration evaluation tools, KPMG partners personally gather clients' impressions. Their feedback helps us improve and remain the Clear Choice for our clients. Building long-term relationships based on mutual trust is one of the pillars of KPMG's business strategy.

All employees as well as any third party may make use of the KPMG Hotline to report issues or complain about unethical behaviour.

Our Code of Ethics lays down the firm’s corporate culture, as its values are vital for a successful and sustainable business.

On the centenary of the premiere of Čapek's play R.U.R. we decided to provoke a discussion on the role of man and machine in the 21st century. We have no doubt that people must be at the centre of all social activities. In Manifesto 121, we formulated four theses to which the professional public can subscribe on the website.

The publication of the manifesto was followed by a communication campaign, which included video spots and printed manifestos in the media. We prepared short video interviews and other formats, giving space to interesting personalities from outside KPMG and lesser-known faces from our ranks.