The quality of our professional services organization can in large measure be gauged by the quality of its clients. Across KPMG, we work with most of the world’s largest and most influential organizations from the corporate, government and not for profit sectors to help them achieve an enduring competitive advantage. Our primary focus is to work with clients to create and protect the sustainable value they deliver to their customers, shareholders, employees and communities.

We listen carefully to the way in which clients describe their most pressing issues. We help them think through and clarify the root causes of their challenges; we provide them with practical ideas and informed perspectives and in doing so we enhance our reputation as their advisor of choice each and every day.

Why do clients choose KPMG to address their most complex issues?

We hear consistently that it’s a combination of three things: our people, our deep knowledge and our track record for relentless execution. These three key strengths lie at the heart of our value proposition and are embedded in our core message about what we do.

KPMG is committed to deliver the highest possible level of quality to our clients because they are the center of our attention. We highly appreciate their feedback, as it enables us to serve them more efficiently by aligning our strategy with their reality. In this light, KPMG set up a Clients Insights Program.

The purpose of this program is to gain insight in the needs and expectations of our clients in an objective and continuous way. Through face-to-face and telephone interviews and online surveys, we objectively gather feedback from our clients on their collaboration with KPMG. We not only want to know their level of satisfaction with the performance of KPMG but we also want to gain insight in their specific situation (market, competition, sector, etc.), their needs and how we can address those needs in the best possible way.

In case of complaints, please contact the Client Insights Team

Telephone: +32 2 708 38 25
Mail: clientinsights@kpmg.com