The way we work is changing at a rapid pace, but some needs remain constant. At KPMG Australia we believe the need to learn and grow is one of these constants.
In this article series, KPMG Learning leaders have been exploring transformative learning and bringing to light key insights for delivering learning that powers business results.
Through earlier perspectives, we’ve explored ‘How to effectively deliver a Learning Transformation’ and the role of contextualised content in ‘Making learning stick’. Now we’ll discuss key technology considerations that are shaping the learning experience.
Let’s start by understanding the end goal – an enhanced learner experience.
Why does the learner experience need to be enhanced?
The macro lens of the Great Resignation and the Great Reshuffle reveal the complex recalibration of the employee experience and the evolution of the 'worth it' equation, which translates to what people want from work and what they’re willing to give in return. Digital exhaustion is a driver in this equation and digital learning fatigue is a real threat to the effectiveness of learning according to 53% of L&D Leaders.1
KPMG has partnered with Microsoft to assess what it means to have fit-for-purpose technology within the flow of hybrid work and how it can enhance the learner experience.
The Microsoft 2022 Work Trend Index Annual Report ‘Great Expectations: Making Hybrid Work Work2 highlights three key hybrid workplace trends that translate to new opportunities for professional learning in the future of work.
As Microsoft observes: “The challenge ahead for every organisation is to meet employees’ great new expectations head-on while balancing business outcomes in an unpredictable economy.”2
If we match these new expectations with new thinking, there is a real opportunity to deliver impactful learning for empowered employees in the hybrid workplace. Which takes us from the ‘why’ we need an enhanced learner experience to the ‘how’.
Three key hybrid workplace trends for professional learning
How fit-for-purpose technology can empower learners
The key to matching new expectations with new thinking is to integrate learning into the everyday flow of work by removing traditional obstacles to a true learning culture.
At KPMG, we believe technology should be purposeful and act as the gateway between learning, the workforce, and work. New technologies such as Microsoft Viva Learning can embed learning in the flow of work through seamless integrations in the Microsoft Teams platform experience.
With the ease of cloud technology and experience-centric content design, organisations can deliver learning that is:
Supporting the creation of exceptional learning experiences
If the future of work can be characterised as an unfolding revolution in how and where we work, then how and where we learn must be in sync with our work behaviours and workflows. This sparks a new understanding that learning is not just something we carve out time to do. It is a continuous opportunity in our workdays – integrated, social, valuable, personal.
Together, KPMG and Microsoft are envisioning a world in which exceptional learning experiences are a natural part of company culture and each person’s daily habit, both empowering people and driving business success.
KPMG’s learning insights
Something went wrong
Oops!! Something went wrong, please try again
- Fosway Group – Digital Learning: Realities 2021 Corporate Learning in a post-pandemic world (2020)
- Microsoft – Great Expectations: Making Hybrid Work Work: Annual Work Trend Index Report (March, 2022)
- NeuroLeadership Institute – Virtual Learning is Better. Period (April 2022)