KPMG and ServiceNow

Helping enterprises find and sustain value in IT spending and turn knowledge into value with ServiceNow technology.

Helping enterprises find and sustain value in IT spending with ServiceNow technology.

Customisation versus configuration

Should you use ServiceNow ‘out of the box’ or customise it to suit your business processes? We help you choose the right path.

Should you use ServiceNow ‘out of the box’ with minor modifications, or customise it to suit your business processes? We help you choose the right path.

Companies today face numerous IT service management (ITSM) challenges, including the navigation of a complex web of customised legacy solutions to help support the modern mobile enterprise.

Leading organisations understand that their ITSM capabilities must meet increasing levels of complexity in their service delivery models. Furthermore, the cloud is changing the way technology is delivered to the business and managed to achieve best-in-class return on investment.

KPMG and ServiceNow deliver transformative ITSM solutions with the added benefits of a Software-as-a-Service (SaaS)-based platform. KPMG provides implementation services and process consulting along with design, process and technology integration, and IT organisational change.

KPMG also combines our strong understanding of Governance, Risk & Compliance (GRC), Threat & Vulnerability, and Security Incident Management with ServiceNow platform’s capabilities to help our clients effectively manage risks, improve compliance posture, and enable faster response to vulnerabilities and incidents.

Read our KPMG and ServiceNow facsheet (PDF 113KB).