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      Faced with increasing pressure from competition and stakeholders, it is important to adapt and use measures that fit a company’s individual situation.This is where Management Consulting comes in.

      Our professionals assist clients in identifying and addressing challenges that hinder growth and progress. We collaborate with clients as partners, working closely together until we achieve the results that matter most to them. Our goal is to create a better future for both our clients and our team.

       


      Unlocking insights: addressing market trends and industry challenges

      Operational efficiency & cost optimization

      Many organizations struggle with rising operational costs, inefficient processes and limited visibility into performance. We address these challenges by identifying cost-saving opportunities, optimizing workflows and leveraging automation and analytics to improve efficiency.

      Our tailored solutions streamline operations without compromising quality, and we help embed a cost-conscious culture to sustain long-term impact.

      Workforce & Change Management

      Organizations often face resistance to change, unclear communication and capability gaps when undergoing transformation. We address these issues by aligning leaders, engaging teams and building the skills needed to navigate change effectively.

      Our tailored change strategies, based on proven frameworks, ensure adoption, sustain momentum and embed a culture of adaptability across the organization.

      Digital & Business Transformation

      Rapid technological change, legacy systems and rising customer expectations often leave organizations struggling to keep pace. We help bridge strategy and execution through scalable architecture, smart sourcing and cloud-enabled platforms.

      By aligning digital initiatives with business goals, embedding AI and elevating customer experience, we deliver sustainable and future-ready transformation.

      Regulatory compliance & risk management

      Shifting regulations, complex risks and reputational pressure challenge businesses across all sectors. We help embed compliance into your operations through smart frameworks, GRC platforms and automated controls.

      By integrating governance, audit and third-party oversight, we enable proactive risk detection and stronger accountability – empowering your organization to stay resilient, aligned and future-ready.


      Our service lines



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      Digital & Customer

      Digital & Customer focuses on front office transformation that drives revenue growth, customer loyalty and commercial performance. We help clients redesign how marketing, sales and service work together, while improving customer journeys, enabling teams with the right tools, and building digital capabilities that support growth.

      How we help

      Our work spans front office strategy, customer experience, and enabling technology. We support clients in shaping customer and growth strategies, designing front office operating models, and improving the processes that underpin sales and service performance. We also help organisations create more seamless end-to-end customer journeys, using customer insight, design thinking, and service design to improve experiences across channels and touchpoints.

      In addition, we help clients enable their front office through technology. This includes CRM implementation across sales, service and marketing, CRM adoption and capability build, digital product design and delivery, and specialist services such as digital identity and payments where these form part of the customer and commercial agenda.

      How we deliver

      We bring together expertise in front office strategy, operating model design, customer journey design, UX and service design, sales and service transformation, CRM delivery, and change enablement. This allows us to support clients from strategy and design through to implementation, adoption, and value realisation.

      Technology Alliance 

      Our work is strengthened by alliances with leading technology providers including Microsoft and Salesforce, helping us deliver front office solutions that are practical, scalable, and aligned to client needs.

      How we help

      Our work spans front office strategy, customer experience, and enabling technology. We support clients in shaping customer and growth strategies, designing front office operating models, and improving the processes that underpin sales and service performance. We also help organisations create more seamless end-to-end customer journeys, using customer insight, design thinking, and service design to improve experiences across channels and touchpoints.

      In addition, we help clients enable their front office through technology. This includes CRM implementation across sales, service and marketing, CRM adoption and capability build, digital product design and delivery, and specialist services such as digital identity and payments where these form part of the customer and commercial agenda.

      How we deliver

      We bring together expertise in front office strategy, operating model design, customer journey design, UX and service design, sales and service transformation, CRM delivery, and change enablement. This allows us to support clients from strategy and design through to implementation, adoption, and value realisation.

      Key Alliances

      Our work is strengthened by alliances with leading technology providers including Microsoft and Salesforce, helping us deliver front office solutions that are practical, scalable, and aligned to client needs.

      How we help

      We support clients from the earliest stages of infrastructure planning through to long-term asset optimisation and investment realisation. At a strategic level, we help organisations define infrastructure priorities, structure projects for development, improve performance, design target operating models, strengthen governance, and align data, systems, and workflows to broader service and infrastructure goals.

      As projects move into development, we help clients structure commercially and financially sound opportunities and create value for money through feasibility studies, business cases, financial modelling, fund raising, procurement support, PPP frameworks, bid support, negotiation, and commercial close. During delivery, we support major capital programmes and projects through programme and portfolio services, project controls, construction contract performance, risk and compliance assessments, maturity benchmarking, staffing analysis, PMIS enablement, and lifecycle support from initiation and planning through to design, construction, and closeout.

      We also help clients improve the performance and resilience of existing infrastructure assets through asset management transformation. This includes support with asset management strategy, governance, ISO55000 readiness and certification, capital planning, decision-making, forecasting, resilience, systems, and performance improvement. In the investment space, we support clients in maximising value across the secondary market through investment strategy, due diligence, deal structuring, refinancing, valuations, regulatory review, restructuring, and post-transaction value creation.

      How we deliver

      We bring together capabilities across strategy, organisational performance, project and programme development and delivery, commercial and financial advisory, asset management, governance setup and reporting, and investment support. This enables us to work across the full infrastructure lifecycle, helping clients connect long-term strategic intent with practical execution and measurable value.

      Our approach is focused on improving decision-making, strengthening delivery confidence, enhancing performance across existing assets, and supporting infrastructure investments that are sustainable, efficient, and commercially robust.

      Key alliances

      Where relevant, we work with alliance and technology partners that support infrastructure planning, delivery, and asset performance. This includes experience with platforms such as SAP Primavera P6, Microsoft Projects, PowerBI, etc which can help enable stronger project controls, asset visibility, and infrastructure-related planning and management processes. We also enable the integration of commercial and financial management of programmes and project into the ERP systems of the business to create a robust project control environment. 

      How we help

      We work with clients across enterprise strategy and business model transformation, helping leadership teams clarify direction, prioritise opportunities, and align their organisations for growth and performance. This includes supporting sustainability and ESG transformation agendas, post-deal transformation, and broader enterprise modernisation.

      We also help organisations improve how they operate end-to-end. This includes supply chain transformation, data foundations, and AI-enabled transformation programmes that strengthen decision-making, improve efficiency, and create the foundations for long-term value. Our work may range from defining AI strategy and workforce implications to accelerating adoption through focused AI jumpstart initiatives and enterprise-wide AI transformation.

      How we deliver

      We work with clients across enterprise strategy and business model transformation, helping leadership teams clarify direction, prioritise opportunities, and align their organisations for growth and performance. This includes supporting sustainability and ESG transformation agendas, post-deal transformation, and broader enterprise modernisation.

      We also help organisations improve how they operate end-to-end. This includes supply chain transformation, data foundations, and AI-enabled transformation programmes that strengthen decision-making, improve efficiency, and create the foundations for long-term value. Our work may range from defining AI strategy and workforce implications to accelerating adoption through focused AI jumpstart initiatives and enterprise-wide AI transformation.

      Key alliances

      Where relevant, we work with leading alliance and ecosystem partners to strengthen delivery across strategy, sustainability, supply chain, data, and AI transformation. This includes relationships across platforms such as SAP, Oracle, Microsoft AI, and Microsoft Dynamics, helping us support clients with solutions that are both practical and future-focused.

      Team working together at computer monitors displaying data charts

      Functional Enablement

      Functional Enablement focuses on improving the effectiveness, efficiency and resilience of core business functions. We help clients simplify and modernise how these functions operate by combining functional transformation, operating model redesign, process improvement and enabling technology.

      Our work supports organisations in building scalable, insight-led functions that are better aligned to business strategy, able to respond to change, and equipped to support long-term performance and growth.

      Workers walking on a path near windmills

      Infrastructure

      Infrastructure underpins economic growth, social development, and the effective functioning of modern societies. This includes both physical infrastructure — such as water, roads, rail, ports, energy, and utilities — and digital infrastructure such as broadband networks and data centres.

      Our Infrastructure team works with clients across the infrastructure lifecycle to help them make better strategic decisions, structure and deliver major projects, raise project funding, improve asset performance, and unlock value from infrastructure investments. We combine engineering, commercial, operational, financial, and transformation expertise to support better outcomes across complex infrastructure environments.

      KPMG Global Tech Innovator Australia Finals, Sydney 14 August 2024

      Strategy & Operations

      Strategy & Operations helps organisations shape where they are going and how they will get there. We support clients in translating strategy into practical action by redesigning business models, improving operational performance, and enabling better decision-making across the enterprise.

      Our work spans strategy, sustainability, supply chain, data, and AI-led transformation, helping organisations unlock value, respond to change, and build stronger, more resilient operations.


      Meet our experts

      Liesl Slabbert

      Partner

      KPMG in South Africa

      Ron Stuart

      Partner: TMT Sector Leader

      KPMG in South Africa

      Angela van Schoor

      Associate Director

      KPMG in South Africa

      Martin Vipond

      Partner, Management Consulting

      SOUTH AFRICA