Given where we are in the digital revolution, and particularly the possible changes coming from artificial intelligence (Al), our ability to leverage technology to drive progress has perhaps never been greater. However, without a clear understanding of the purpose behind that progress, we risk accelerating towards unintended ensences and unexpected outcomes.
This tension between progress and purpose runs through much of this year's South African insurance industry survey. The articles cover subjects ranging from Al and data to financial reporting, risk management, geopolitics and financial inclusion.
However, reading them together, some remarkably consistent questions emerge: what are we trying to achieve, what risks are we creating along the way, and where does human judgement and accountability need to remain present? It is this tension that sits behind our theme this year: presence with purpose.
