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      The key challenges on the technology adoption journey

      Four persistent challenges define the technology agenda for senior executives across industries

      • Direction - Lack of clear technology direction and governance

        78% of tech executives continue to rely on established processes when evaluating emerging technologies, causing their technology strategies to become outdated before implementation. Without clear direction, technology becomes a cost center rather than a strategic enabler.

      • Complexity - Legacy systems and fragmented platforms

        63% of tech executives agree that the cost of fixing tech debt is holding back their progress with new initiatives. Unchecked complexity limits agility, innovation, and the ability to respond to market change.

      • Fragmentation - Disconnected data and limited business quality insight

        85% of respondents see data quality as the biggest challenge for AI strategies in 2025. Without addressing fragmentation, data cannot become a strategic asset.

      • Adoption - Innovation and AI failing to scale and deliver impact

        70% of digital transformation efforts failed because of change resistance. Only 30% of transformation success is tied to technology. The larger 70% rests on leadership, culture, and the mindset needed to sustain change.

      Our services

      Our practice addresses the full technology lifecycle - from setting direction and modernizing platforms to unifying data and embedding AI across the enterprise.

      CIO & CTO Advisory Services

      Helping technology leaders set clear direction and governance - from technology strategy, architecture and operating model to technology review, project advisory, due diligence and post-merger integration.

      Enterprise Technology Solutions

      Simplifying and modernizing the technology landscape through enterprise systems (SAP, Oracle, ERP, CRM, ...) review and implementation, low-code/no-code platforms, and digital design and implementation.

      Data & Analytics

      Turning fragmented data into a trusted enterprise asset - from data warehouse, architecture and platform selection to data products, business intelligence, advanced analytics and data management.

      Innovation, AI & Digital Transformation

      Moving organizations beyond pilots to scale through digital transformation strategy and roadmap, AI strategy, AI adoption training, innovative product and service design and innovation capability programs.

      Why choose KPMG

      • Evidence-based technology strategy

        A structured, evidence-based roadmap defines a clear, business-aligned technology direction and guides investment - prioritizing initiatives by value, feasibility, dependencies and alignment with business outcomes.

      • KPMG Powered Enterprise methodology

        Enterprise system implementations draw on leading-practice process models and pre-configured accelerators across SAP, Oracle, Microsoft Dynamics 365, and Salesforce.

      • AI value-capture framework

        Value capture from AI across three stages of maturity - Enable, Embed, Evolve - based on KPMG research involving 1,390 global decision-makers and learnings from over 500 client AI engagements.

      • Transformation governance and risk management

        Strengthening governance and reducing risk in complex technology projects through independent oversight and quality assurance, delivery structures, change management and adoption support, and benefits tracking across the full project lifecycle.

      • Vietnam market expertise with global reach

        Established in Vietnam and Cambodia in 1994, with access to the KPMG global organization's 29,000 technology professionals, over 21,000 certifications and a global delivery network.

      Analyst recognition

      Forrester Wave - Digital Transformation Services: recognized for leadership in transformation and AI enablement, and for transformation governance and risk management.

      IDC MarketScape - Worldwide Artificial Intelligence Services 2025: Leader

      Gartner Magic Quadrant - Cloud ERP Services 2026: Leader

      IDC MarketScape: Worldwide Data Modernization Services 2024 Vendor Assessment.

      Strategic technology platforms

      Oracle, SAP, Microsoft, Board, Infor, Workday, Salesforce

      Frequently asked questions - FAQs

      What enterprises ask about technology consulting

      Enterprise technology services cover the full lifecycle of technology in an organization - strategy, architecture, system selection, implementation, integration, and ongoing optimization. For KPMG in Vietnam, this spans CIO & CTO Advisory, Enterprise Technology Solutions, Data & Analytics, and Innovation AI & Digital Transformation.

      Digital transformation is the integration of technology into all areas of a business, fundamentally changing how it operates and delivers value. The starting point is a clear digital strategy that aligns technology investments with business outcomes - not a technology roadmap, but a business change program enabled by technology.

      An enterprise application platform is a suite of integrated software tools that connects core business functions - from ERP and CRM to data and analytics. Choosing the right platform depends on your industry requirements, scalability needs, total cost of ownership, and existing technology landscape. A structured vendor evaluation is essential before committing.

      An enterprise architecture framework provides a structured method for designing and managing an organization's IT landscape. TOGAF is the most widely adopted framework globally. However, the choice of framework should reflect your organization's size, governance maturity, and transformation ambition rather than a default selection.

      AI enablement means building the organizational capabilities - people, processes, governance, and technology - to adopt and scale AI across the enterprise. It goes beyond deploying a tool; it requires readiness assessment, use case prioritization, workforce upskilling, responsible AI guardrails, and a clear framework for measuring value.

      A digital transformation strategy that delivers results starts with leadership alignment, not a technology selection. It requires a clear vision linked to measurable business outcomes, a phased roadmap with defined milestones, governance structures to manage complexity, and a change management program that brings people along through each stage.

      Our leader

      Nguyen Ngoc Hoang

      Director, Head of Technology Consulting, Vietnam and Cambodia

      KPMG in Vietnam

      Connect with us

      KPMG in Vietnam combines multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

      Contact us