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      Welcome to KPMG in Vietnam Customer & Operations Consulting services. Our C&O services capability helps clients make better strategic choices by providing a more complete understanding of their opportunities and risks. Our industry-specific solutions and collaborative approach to transformation make us the ideal partner for your business needs. We offer tailored operations improvement solutions, covering effective planning, design, and sustainable execution.

      With deep expertise across numerous service networks, we draw on KPMG’s global network of firms to leverage relevant experience, leading practices, changing market dynamics, and digital operating models. Whether you aim to streamline operations, enhance customer satisfaction, or drive digital transformation, our comprehensive consulting services can help you achieve your goals. Discover the benefits of customer & operations consulting with KPMG in Vietnam today.

      Why C&O Consulting

      Customer & Operations Consulting offers numerous benefits that can significantly enhance your business operations. Professional expertise can lead to improved customer satisfaction and loyalty, optimized operational efficiency, and streamlined processes for cost savings. Consultants can identify areas for improvement in the customer experience journey and develop tailored strategies to streamline processes, reduce costs, and improve overall profitability.

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      Expertise in Industry-Specific Solutions

      KPMG in Vietnam specializes in providing industry-specific consulting services to help businesses improve their customer and operations processes. We have expertise in retail and e-commerce strategy, enhancing customer experiences in the financial sector, and operational excellence in healthcare. Our services include supply chain optimization, technology solutions, customer engagement, process streamlining, and operational efficiency in healthcare.

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      Collaborative Approach to Transformation

      KPMG in Vietnam’s consulting approach focuses on collaboration to identify challenges, implement data-driven solutions, and manage change effectively. We enhance operational efficiencies by analyzing processes and customer interactions. Using advanced analytics, we help make informed decisions for sustainable growth. Our consultants work closely with your leadership team, developing a comprehensive change management strategy to achieve lasting results.

      Our core services

      How to provide value to customers. This has always been the challenge at the heart of every business, especially in Vietnam.

      But today many organizations find that they no longer understand the needs of their customers. Demographics have shifted and the mass adoption of new digital technologies mean that customers’ expectations have changed and brand loyalty has declined. Old approaches no longer work. To succeed in today’s markets in Vietnam, businesses must reimagine the products, services and experiences they provide to consumers and migrate to truly customer centric businesses enabled by digital transformation.

      Our KPMG in Vietnam team of Customer Consulting specialists can help you to understand what your customers need – and transform the way your organization delivers value.

      Our services include:

      Our Operational transformation teams in Vietnam bring deep expertise in all aspects of business operations – from Supply chain planning, Procurement, Manufacturing, Logistics, and Business Excellence – to help organizations across sectors develop and enhance the foundations of efficient and effective operations to support their strategic business objectives and financial goals.

      These capabilities allow us to be the right partner to our clients on their enterprise transformation journey to drive business performance improvements such as cost savings, productivity enhancement, lead time reduction and profitability enhancement. We challenge the status quo by bringing in an external perspective and structured approach on ways to reshape client's organization, take out significant costs and improve the quality of their revenues. We can work hand-in-hand with companies to equip their workforce with knowledge and skills to establish a continuous improvement culture.

      We also help companies advance their digital transformation goals by leveraging technology to optimize their business efficacy. Through our understanding of client's business requirements for technology solutions, we can apply our years of experience to support them in selecting the right solutions and ensuring successful implementation.

      Based on client's problem statements, we offer a robust approach from assessment to rapidly identify improvement areas, define functional service delivery models, design and implement business processes, identify and implement improvement initiatives as well as develop competencies through advanced skills trainings to realize tangible and intangible benefits.

      Our services include:

      • Strategic Sourcing and Procurement Excellence
      • Lean Six Sigma
      • Advanced Supply Chain Analytics (ASCA)
      • Value-driven Supply Chain Planning

      Contact us

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      Nguyen Tuan Hong Phuc

      Partner, Head of Customer & Operations Consulting

      KPMG in Vietnam

      Connect with us

      KPMG in Vietnam combines multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

      Contact us