Your students’ digital experience is increasingly considered the ‘shop window’ to the university, but breakneck technology development is undermining institutions’ ability to meet student expectations.
Student populations are more diverse, discerning, and digital; they expect experiences that are as good as that they encounter in other areas of their lives.
When asked about future digital investment preferences, over a third of students, the highest proportion, prioritised an upgrade to platforms and systems. This reflects the drag digital infrastructure and experience has on students’ time at university.
Most institutions’ student populations will continue to change significantly, and the most successful institutions will be those that can create personalisation at scale across their diverse and changing cohorts. Every institution’s student population will demand a rich digital learning, engagement and service platform.
Adding to this shift, many universities in the UK have ailing, disconnected and costly infrastructure (both physical and digital), and along with cost-pressures and an inflationary squeeze this is further increasing the need for efficiencies.
Universities need coherent solutions to serve students’ changing needs as learners, people and customers and to take into account growing requirements to achieve efficiencies and reduce costs.
How does Powered Student work?
Solution
Powered Student is KPMG’s end to-end operational and digital improvement offering for the whole of the student lifecycle. Our approach uses a defined leading practice target operating model and cutting –edge technology and supports data-driven decisions. We partner with you to address your unique needs whether you wish to enhance some of your processes, upgrade your student records system or overhaul your entire student facing digital experience across the institution. Powered student combines sector knowledge and leading practices across Australia, UK, US and Canada to provide a blueprint for the student management ecosystem within universities.
Our approach is underpinned by technology enabling flexibility and personalisation across the supplier ecosystem. We can dock into all of the key university functions which feed from the student records system.
Our solution drives a consistent and connected student experience across the whole of the institution, with a university’s flexible needs and requirements in mind.
Benefits
KPMG’s Powered Student approach is designed to help institutions thrive in this customer-centric, digital and cost constrained age. Benefits can be achieved for students, staff and the university as a whole.
Students |
Staff |
University |
Powered student provides a bedrock for, improved learning outcomes and an enhanced learning, and overall experience, a greater ability to track and drive students’ personal growth, improved graduate outcomes, improved student satisfaction, greater personalisation and greater administrative ease. |
Powered student lays the foundation for increased staff satisfaction and engagement, increased staff professional development / growth, improved teaching and research, greater administrative ease, greater ability to arrive at deep insights across the whole of the university leading to better data-driven decision-making. |
Powered student provides the means to mould and track life-long customer relationships, foster lasting employee relationships, increase agility, sustainability, viability, increased scalability / international reach, increased speed to market / competitive advantage, increased and diversified revenue, and greater efficiencies. |
