Coca-Cola Europacific Partner’s (CCEP) Business Continuity & Resilience (BCR) team worked closely together with our Cyber and Resilience consultants to collaboratively test the operational resilience of production sites.
Through this work, CCEP and KPMG won the ‘Strategy through Partnership’ category at the Business Continuity Awards, having further embedded resilience across the organisation.
Challenge
CCEP wanted to test and enhance the operational resilience of key production sites and distribution facilities for if an Information Technology (IT)/Operational Technology (OT) outage were to occur.
After a successful pilot, work was then extended the remaining sites. Ensuring that site staff were engaged in the fieldwork and felt able to sustainably embed BCR within the sites were key milestones to success.
Insights
Each individual site was considered independently for how they operate and respond to communication due to their different locations, whilst we provided the technical and industry crisis management and training experience.
We ensured to keep a fluid approach throughout this project for each individual site to tailor their experience to what was required:
- Relevance: We needed to ensure that our BCR scenarios would be applicable across all sites in scope
- Extra assistance: Training was utilised to introduce the BCR programme along with how to complete required business continuity analysis and assessments in the case of an IT/OT outage
- Language barriers: We worked with our member firms to ensure we could deliver BCR training sessions in multiple languages. We also worked with the CCEP BCR team to ensure time zones were factored in
- Time restrictions: We worked with CCEP site teams to ensure analysis and assessments could be completed within site staffs’ day-to-day work and that time was managed to attend workshops so that sites could still operate
Opportunities
Through this work the outputs have resulted in further investment for the maintenance and further enhancement of a sustainable BCR capability integrated into the organisational culture. In particular, the approach and scope of the work identified emerging themes and risks that have been communicated to central functions, such as ERM, insurance, service delivery and legal, highlighting that the BCR programme is supporting the whole organisation.
We are also thrilled that our work with CCEP won the ‘Strategy through Partnership’ category at the Business Continuity Awards!
Key outputs include:
- Emerging themes: Sites requiring additional BCR support could easily be identified and they also have been given a voice to help remediate ongoing issues. It has also allowed for clarity on what standardised solutions should be in place to benefit all sites
- Positive feedback: All teams embraced the BCR work and feedback proved that the testing sessions were valuable in embedding BCR culture
- Continuous improvement: In addition to BCR, a continuous improvement and testing checklist has been created to ensure the resilience culture is installed across the whole enterprise and each site now has a dedicated BCR Champion to own continuous improvement activities
- Centralising implementation: Our work identified different approaches taken towards BCR across various sites tested and resulted in amending existing BCR implementation to create a centralised and standardised strategy
