UK-based insurer Ageas provides insurance products and services to brokers, end-consumers and partners; however, it realised that its customer experience for each group was not as optimal as it could be to meet growing demands.

Ageas wanted to enhance its existing customer-centric culture by re-engineering its business with the customer at the core of every process and decision – starting from leadership, right through to customer-facing and back-office operations.

Download the case study below to discover how using our deep experience in customer-centric transformation, our Nunwood Six Pillar Framework for Customer Experience Excellence, as well as our insights into insurance industry needs, we helped Ageas to bring its dynamic vision to life.